Analyst for system outages at domestic and international retail locations.

Full end-to-end project management from concept through implementation. Responsible for creating business requirements specifications and system requirement specifications, and tracking deadline driven milestones.

Start up software and technology Solutions Company that develops automation software tohelp businesses manage resources, people, income, and expenses.; Software Sales & DevelopmentSimultaneously manage multiple projects including; product development, support, traininginitiatives, and process improvement efforts. Full end to end application development andmarketing including; overseeing client expectations for software development anddeployment, providing customer training, maintaining customer relations with a focus onminimal cost solutions.Key Contributions:Proactively contributed to launch of e-Commerce web site. Increased revenues over 30%through efforts producing Web-based sales videos.

Global HR outsourcing and consulting firm delivering a complete range of integratedservices to help companies manage their HR and employee costs, enhance HR services, andimprove their workforces.; Partner with sales team to implement benefits administration services and applications tomanage ESOP, mutual funds, pension administration, daily valuation services, andhealthcare. Overall responsibility for application development, testing, andimplementation. Oversee change management process, determine severity of defects andaction, and coordinate testing activities.Key Contributions:Navigated multiple concurrent implementations of hardware and software technology for10,000+ benefits administrators in 90 locations worldwide.Seamlessly led firm wide, bi-annual application upgrade for 12,000+ worldwide users andcoordinated over 300 global testers. Achieved 99.8% success rate.Performed strategic technology planning, achieved several business process improvements,and demonstrated solid communication skills to maintain strong vendor relations.Standardized and streamlined software development process, testing, approval and release,and enhanced implementation procedure which successfully eliminated missed live dates.Accelerated Help Desk training by replacing classroom time with a “train where you are””technique. Facilitated off shore help desk community to offer 24 x 7 support. Formulateddetailed test plans for new software implementations and existing software upgradesinvolving over 100 applications.