Michael Gerlich Email & Phone Number

Centerville, Utah, United States

• Engage with customers by email, phone, and chat to resolve client and business partner issues
• Serve as primary contact for incoming customer hardware needs and system calibrations
• Calibrate and troubleshoot hardware and software concerns customers on simulator physical changes
• Configure.XML files, analyze raw data to identify issues, and edit lines of code to maximize performance and accuracy
• Provide detailed, concise, easy-to-follow instructions to customers over the phone or email
• Identify and resolve product or system issues to boost time management and efficiency

Park City, Utah, United States

• Managed all front desk and night shift tasks including guest check-in, accommodating special requests, providing concierge services, and coordinating cross-functional resolutions for guest problems.
• Trained employees and maintained service expectations aligned with company brand.
• Assisted and interacted with guests in standard and escalated situations.
• Processed group billing and invoices