Michael Gerusky Email & Phone Number

Pittsburgh, Pennsylvania, United States

Responsible for developing, maintaining, & implementing marketing & business operations strategies & solutions. Responsible for identifying, educating, coaching and driving improvement opportunities (LEAN) within Global Strategy, Marketing, and Customer Experience Teams. Led Customs Solutions Initiative and executive steering committee that focused on serving the right customers with efficient E2E processes and best-in-class product technology platform advancements.Managed Commercial Excellence Pilot that incorporated multiple programs that exceeded targets of 2X of market growth rate.Managed CRM Phase II integration of Microsoft Dynamics in Commercial Excellence Process.Led the development of a Marketing Operating System that included multi-level assessments, gap analysis and actions of 13 elements to Find, Attract, Win & Retain customers.Led the Infrastructure Business Pricing and Quoting Project that developed and established processes, roles and responsibilities, associated KPIs and reporting that delivered hard savings in excess of $390k annually. Developed global process improvements with Regional Pricing Leaders to achieve Complaint Resolution time of < 4 days while instituting a global process to complete RCA for high priority customer complaints. Established proactive process with Global Strategic Pricing team to deliver $400K in annual hard savings & achieve Green Belt certifications for >20% of department staff. Mentored multiple Six Sigma candidates in successful completion of stage gates and certification. Developed and implement process to develop active pipeline of projects aligned with priorities using Strategic Deployment (X-Matrix and Hoshin-Kanri methodology).

Responsible for improving, managing and maintaining the standards for Human Performance (HuP), Organizational Learning (OL), Customer 1st (Lean Sigma) and the Corrective Actions Process (CAPs).  Key leadership role in designing and implementing Incident & Knowledge Management Program (Process, Technology, Organization, Operations) with global team, Deloitte and SAP that enables consistent engagement across Westinghouse to: Identify, Analyze, Solve, Learn, Prevent, & Monitor Incidents and Performance. Led and drove the team to develop a process for evaluation of trending & data analysis that led to understanding and evaluating common causes throughout WEC that established basis for Quality & Improvement Councils. Provided the leadership and oversight to align the aspects (methodologies, system and teaching) of CI key areas into an integrated approach to Continuous Improvement across the organization. Led the Global Continuous Improvement Steering Committee creating the strategic leadership necessary to drive consistency in continuous improvement in CI programmatic areas.  Led integration and utilization of six sigma tools into traditional root cause analysis methods.

Responsible for planning, directing and leading company-wide quality assurance, quality control, and process excellence policies departments, programs, and initiatives.   Worked with departmental leadership to facilitate the development of both a short term/long term improvement strategies including metrics and measurable goals (Dashboards) to track effectiveness of initiatives in improving overall business performance. Reduced customer complaints by 65% in 2007 through employee engagement and operations excellence initiatives. Achieved beyond six sigma levels of quality in various product deliverables through HACCP/ ISO14971:2000 strategy. Ensured product speed to market and strategic alignment of quality assurance, NPID and manufacturing by bridging the gap between manufacturing and development activities.  Created a Design for Six Sigma Strategy (DMADV) for product/process development that ensured proper planning of product scope, resources and objectives. Designed and developed a matrix organization that provided significant increase in customer service, inter/intra company communication, supplier management, focused technical expertise and morale. Designed and implemented new product and process validation (IQ/OQ/PQ) strategy that aligns with the GHTF recommendations as well complies with process validation requirements of the FDA's 21CFR-Part 820. Championed Delivery Metric implementing Quick Changeover (SMED) methods reducing set-up times by over 33%. Implemented Customer Dashboards that utilized Quality Function Deployment to ensure alignment of customer satisfaction with company measurable goals. Hands-on leadership of multiple Six Sigma projects and lean events that led to reduction of defects by over 75%. Successfully achieved ISO9001-2000, ISO 13485 and FDA registration at corporate and multiple locations.

Managed and coordinated plant-wide continuous improvement efforts.  Facilitated long-term cost reduction effort through use of Kanbans, Six Sigma and Kaizen events that reduced costs of indirect materials purchases in excess of $375k in 6 months.

Facilitated quality system throughout service center network including introducing and maintaining ISO9002/AS9000 registration. Customer quality and technical contact for all service center products.  Managed turnkey subcontractor conversion program that netted savings in excess of $2 million.Six Sigma Black Belt – Facilitated continuous improvement teams implementing a DMAIC strategy utilizing DOE, FMEA, SPC and world class manufacturing methods.  Designed and qualified processes in compliance with GE Aircraft Engines, Pratt & Whitney, Rolls Royce, SNECMA, NASA and Boeing requirements. Managed activities of material processing subcontractors enabling annual bar product sales in excess of $75 million and transfer of product processing cell from Tennessee to Ohio facility.

Research and development of materials processing for industrial application. Sales, material acquisition and supplier management. Quality control and assurance of all systems and products

Project management of material evaluation and characterization investigations for the aerospace, nuclear, and advanced materials industries. Scheduling cost analysis, quoting and supervision of material treatment and testing..  Managed Lockheed/Boeing/General Dynamics F-22 Structural Allowable Program.