Michael Gibbon Email & Phone Number

- Responsible for monitoring client claims data within ISO Claims Partners’ reporting systems to gauge overall health and compliance of valued clients- Drives process improvements and efficiencies based on information learned from reporting, audits, and data integrity initiatives- Completes claims data audits to help clients understand where they are seeing programmatic success, and to help identify areas in need of improvement- Works with Business Intelligence team to develop and maintain proactive reports, to help clients understand their claims data, trends, and areas of opportunity- Provides client training regarding s.111 reporting best practices

Rockport, Massachusetts, United States

Worked in a consultative role with Sustainable Samplings, which specializes in providing bundles of eco-friendly home & personal products which are manufactured by environmentally conscious companies, to grow the business and streamline operations.

• Served as Product Owner for MSP Navigator, a software product designed to maximize Section 111 compliance • Oversaw employees supporting the MSP Navigator and ClaimSearch CMS reporting products• Collaborated across various teams and departments to maximize customer development and retention• Utilized Agile methodology to develop new features and deliver product enhancements, based on customer needs • Provided analytical, regulatory, and technical expertise for customers to ensure products are used successfully

North Reading, Ma

• Served as Product Owner for MSP Navigator• Collaborated with internal stakeholders to organize and execute process improvement initiatives• Responsible for the professional growth, oversight, and mentoring of employees on the MSP Navigator team• Two-time recipient of the Employee of the Month award

• Provided support to implement and operationalize the MSP Navigator software product for over 100 clients• Collaborated with Medicare and external stakeholders to ensure continued essential reporting relationships • Served as the primary trainer for internal and external MSP Navigator clients• Received the Employee of the Quarter award for exemplifying ISO Claims Partners’ core values

North Reading, Ma

• Collaborated with internal department leads to gather requirements and document findings for new claims software• Developed workflows and documentation for multiple services using Microsoft Visio• Managed software releases to resolve issues by coordinating with both business owners and developers

• Collaborated in a team environment to deliver the highest level of services and support for our customers

Master'S Degree, Management, 3.96 Gpa

Bachelor'S Degree, Business Management, 3.3 Gpa