Michael Gimenez Email & Phone Number

Greater Chicago Area

Chicago, Illinois, United States

Responsible for the overall operations of a portfolio of properties located in Downtown Chicago and directing the property administrator. Ensuring accurate billing and collection of revenue, the efficient management of expenses and repairs, minimizing liability, administration of lease terms, providing accurate & timely reports and maintaining a strong relationship with clients, tenants and vendors.

Greater Chicago Area

Manager - facilities service, maintenance repairs and service levels agreements for 115+ retail stores. Controlled the scoping, RFP (request for proposal) and granting of contracts for capital projects, renovations, preventive maintenance (PM), equipment replacement, and major initiatives. Managed construction projects to improve retail stores operational efficiencies and ensure environmental, health and security standards are met. Manage equipment inventories and fixed asset tracking. Administered high level budget and status reports. Provided weekly analytical reporting to senior directors. Interfaced with landlord and governmental entities to adhere to lease standards and code policies.

Palatine

Business Analysis and Merchandise Planning Initiatives, including driving department profitability through analysis of sales trends. Work with key partners (Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. Support stock integrity through inventory management processes.

Responsible for the day-to-day performance of department employees. Guide crew toward department goals, ensure members of the team are productive, and resolve problems as they arise. Provide prompt and courteous customer service to members, employees, and suppliers.

Responsible for partnering with cross functional groups to create, implement, and sustain facilities standards and programs which ensure world class store condition through an aligned facilities organization and strategic investment. Ensured field facilities and operations partner education and awareness of standards through functional calls, summits, and training sessions. Collaborated with national vendors, and equipment manufacturers to build preventive maintenance plans and change control processes that will mitigate reactive work order exposure. Maximized equipment uptime and performance across 100+ company operated stores. Managed repair and preventive maintenance services. Performed annual store condition assessments to identify, prioritize, and execute facility needs based upon budget and operational priorities. Sourced and managed a quality vendor base to provide issue resolution that exceeds service level.

Led execution of key company initiative to market level with cross functional team. Schedule projects in logical steps and budget to meet deadlines. Manage construction schedule of build out- "stations" in over 200 regional Starbucks stores. Managed and monitored capital project schedules, equipment delivery, retrofits and enhancements to ensure expected results are delivered on time and within budget. Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors. Prepare and submit budget estimates and ad hoc progress and cost tracking reports. Interpret and explain plans and contract terms to administrative staff, workers, and field team. Inspect and review projects to monitor compliance with building and safety codes, and other regulations. Created training manual and video to support over 4000 store employees. Delivered technical assistance with cost analysis, fiscal allocation, and budget preparation. Coordinated and lead weekly conference meetings to provide progress status with regional team and Corporate Support Center.

Provided leadership to team of 25 store partners to deliver legendary customer service and improve overall store operations to create & maintain the Starbucks experience, while achieving financial targets. Coached a "customer comes first" attitude by training and holding partners accountable for delivering legendary customer service. Determine staffing requirements, interview, hire and train new employees. Ensures adherence to applicable wage and hour laws for nonexempt partners. Actively manages store partners by regularly conducting performance assessments, providing feedback, and set goals to improve partner performance. Proficient in operational applications to target and achieve all key indicators on Balanced Score Card. Tools included Monthly Status Report, Quarterly Business Review, Profit and Loss statements and Automated Labor Schedule (ALS) to provide detailed staffing schedule. Utilize management information tools and financial reports to analyze trends and issues. Analyze monthly department budgeting and accounting reports to maintain expenditure controls. Reconciled accounts, processed payroll and submitted state sales tax statements. Manager Coach Mentor (MCM)- Training specialist for incoming employees at all levels.Trained- 20 plus Retail Management Trainees (RMTs).Recognized for outstanding Customer Snapshot averages 97% + Successful execution of new store openings

Masters, Accounting And Finance, Gpa 3.93

Bachelor Of Business Administration, Management Information Systems - Mis

Activities and Societies: Dean’s List Vice President Business Student Senate Executive Editor, The Business Page