Michael Gitonga Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

Overseeing digital transaction processing in 5 different countries in Africa and different partners including Telcos (MTN, Safaricom and Vodacom Tanzania), Card Schemes (VISA and MasterCard) and Banks (Bridge Bank in Ivory Coast).

Nairobi, Kenya

This is a Channels Support role that focuses on mobile and card payments. Main responsibilities include1. Designing and implementing channel (debit and credit card, mobile app and web) operations policies and procedures to increase operational efficiency and balancing portfolio at risk by developing, along with key stakeholders, risk-minimizing policies.

Nairobi

This is an operations support role for MSL Services in Kenya and Tanzania (M-Shwari and M-Pawa) which involved;1. Review end of day Audit Trail reports/Control Maintenance Reports for verification of accuracy of entries.2. Ensure that turnaround times for Credit Operations activities are met at all times as per agreed service level agreements.3..

Nairobi

This role involved1. Timely processing of funds transfers (Local and International).2. Respond to customer issues directly or through Call Centre.3. Correspond with local banks regarding application or re call of funds4. Maintain continuous monthly operational assessment process using ORSA tools and file reports.5. Reconciliation of holdover accounts and.

Nairobi

The role involved 1. Migrating existing Internet banking clients to a new system working hand in hand with Product Manager, Business and System Analysts to ensure successful development, roll out and improvement of the product.2. Customer Service through responding to both corporate and retail customer concerns on the functionalities offered on Internet.