Social Media Agent
Current- Contact Centre AgentNCBANovember 2022 - DateNairobi, Kenya
- Increased sales conversions by 20% by utilizing CRM database to identify customer needs.
- Maintained customer satisfaction scores above 95% by resolving queries and complaints.
- Ensured quick resolution by processing transactions and forwarding requests.
- Provided feedback for systems improvement and development.
- Prevented transactional risks through adherence to policies and procedures.