Michael Glover Email & Phone Number

New York City Metropolitan Area

Operate POS cash register, handling 30-35 transactions on average daily, and verify moneycounts in cash drawers.Converting walk-in traffic to buying customers and ultimately brand ambassadors bycreating energy, excitement, and desire for the product and brand.Developed and maintain long term working and business relationships.Working closely with store management to set up marketing displays and set the store up forholidays and special events.Upholding the visual display of all products in accordance with Rains visual standards.

New York City Metropolitan Area

Provided exceptional customer service by identifying demands and responding to product andstore related inquiries.Coordinated and managed holiday, promotional, and incentive programs to boost sales andbrand awareness.Managed and set up visual displays of products in accordance to Neiman Marcus standardsand maintained appropriate levels of inventory on the sales floor.Made customers feel welcome through greetings, listening, and identifying their needs -Showing great knowledge in Neiman Marcus products.

New York City Metropolitan Area

Cross-sell products to increase average unit per transaction.Improved store sales by productively completing more than 20 customers transaction anhour.Built and maintained customer relationships and loyalty through responding to inquiries andholding fashion related conversations.Maintained a visually inviting sales floor through layout and display curation - leading to anincrease in daily foot traffic.

New York City Metropolitan Area

Worked with a cross-functional team in a high paced environment - assisting 35 customerson average of daily customers in a timely fashion with accurate information to uphold Sakscustomer service and product standards.Maintained a clean work area. (Including floors, work areas)Performed opening and closing duties according to an established side-work checklist.

Associate'S Degree, Fashion Merchandising

9-12