Michael Goode Email & Phone Number

St. Augustine, Fl, Us

• Managed diverse operations in bush Alaska including bulk fuel, heavy equipment rental, and civil construction.• Led cross-functional teams resulting in streamlined operations and increased efficiency.• Successfully managed multimillion-dollar civil construction projects in remote areas of Alaska.

United States

-Increased revenue by 35% within the first year by implementing strategic marketing campaigns,targeting specific demographics and promoting services through online platforms, resulting in asignificant increase in customer base and contract retention.-Streamlined operations and reduced costs by implementing automated scheduling software andoptimizing routes, resulting in improved efficiency and timely service delivery, which led to increasedcustomer satisfaction and positive reviews.-Developed and implemented a comprehensive customer feedback system, improving communicationand addressing concerns promptly to ensure high levels of customer satisfaction. This resulted in a20% increase in customer referrals and repeat business, contributing to business growth and a strongreputation within the community.

-Led cross-functional teams to successfully deliver software development projects on time and withinbudget, consistently exceeding customer expectations.-Developed and maintained project plans, including scope, timeline, resource allocation, and riskmanagement, resulting in streamlined project execution and reduced costs.-Managed project budgets ranging from $500k to $3 million, ensuring optimal resource allocation andcost optimization without compromising project quality.

United States

Jan 2022 - Present (2 years 1 month)-Expanded business operations by and achieved 100% customer satisfaction rate throughimplementation of rigorous quality control processes and continuous training, resulting in an increase ofannual revenue.-Streamlined administrative tasks by implementing digital inspection software, resulting in a 30%increase in efficiency and reducing overhead costs by $5,000 annually.-Developed and executed a comprehensive marketing strategy to target real estate agents andhomebuyers, resulting in a 20% increase in client base and generating new business within the first sixmonths.

Jacksonville, Florida, United States

-Demonstrated exceptional sales skills by consistently exceeding monthly sales targets, resulting in a10% increase in closed deals year-over-year.-Built a strong network of potential buyers and sellers through effective prospecting, networking, andrelationship-building strategies, resulting in a 20% increase in referral business.-Utilized comprehensive market knowledge and negotiation expertise to secure advantageous deals forclients, resulting in a 5% increase in average sale price.

Jacksonville Beach, Florida, United States

St Augustine, Florida, United States

-Planned future projects while simultaneously executing as many as nine projects remaining on time and under budget.-Conducted stakeholder management and cross-team collaboration with sales, customer experience, and customer satisfaction teams that increased cross-communication and collaboration for the kickoff of projects, facilitating awareness of upcoming changes that improve overall user experience.-Developed and delivered training for clients’ customers, partners, and employees to maximize application performance management adoption and end-user experience.-Ensured project budgets were met and forecasted two quarters out to facilitate fiscal resourcing and hiring planning for both the customer and parent organization.

Jacksonville, Florida, United States

-Managed existing accounts, promoted and sold products and service upgrades -Built and maintained customer relationships, exceeded sales objectives, and served as a technical consultant to customers -Developed and rapidly grew exclusive sales territory through cold calling and familiarity with local market conditions and competitor dynamics -Maintained up-to-date technical knowledge of overhead doors, dock levelers, and associated equipment -Provided estimates for all regular work and repair; planned and sold new and upgrade projects

Angier, North Carolina, United States

-Identified key performance indicators and implemented process improvement, causing the return on sales for the service department to improve by 16 percent and monthly efficiency rating by 23 percent while decreasing service turnaround time and improving customer return rate-Managed and oversaw a 28-employee team’s daily operations including project planning and execution, training, certifications, workforce planning, travel, and all coordination with customers, stakeholders, and manufacturers.-Lead team through multiple projects in both green and brownfield settings overcoming constant customer change requirements and phased implementation of new systems, while staying under budget and on time.

Ft Bragg, Nc

-Synchronized the before and after inspection actions, to include monitoring progress throughcoordination with all subordinate units.-Improved operating processes by streamlining data communication and process to ensure effectiveand timely dissemination of mission-critical information; processes adopted throughout the organization.-Developed timelines based on mission requirements and coordinated directly with program managers,system developers, commanders, and policymakers without supervision.-Oversaw the annual training compliance of all employees, including extensive knowledge of allrequirements, policies, and procedures.

Master Of Science - Ms, It Management

Sociology, Sociology