Michael Grainger Email & Phone Number

Newton Aycliffe, Gb

United Kingdom

Driving forward information security culture, controls, and processes, leading and managing the IT Risk Framework. Responsibility for the group’s risk posture for IT; identifying and tracking key risks to the delivery of service. Acting as a key member of second-line support for IT GRC processes including Information Security, Compliance and Third-Party oversight. Liaising with key stakeholders whilst providing guidance and support to Group IT in specialist areas.

Darlington, England, United Kingdom

Part of the IT Governance, Risk & Compliance Team this role is an entry role in Information Security and Cyber Security, assisting and managing tasks across the team.Primary accountability to coordinate and manage Company policies, standards, and processes in respect to Information Security for in-house IT staff, Employees, and 3rd party suppliers. Policies and standard all aligned with ISO27001 and Cyber Essentials. Responsible for providing training courses, information, and… Show more Part of the IT Governance, Risk & Compliance Team this role is an entry role in Information Security and Cyber Security, assisting and managing tasks across the team.Primary accountability to coordinate and manage Company policies, standards, and processes in respect to Information Security for in-house IT staff, Employees, and 3rd party suppliers. Policies and standard all aligned with ISO27001 and Cyber Essentials. Responsible for providing training courses, information, and other materials to ensure that appropriate IT and business teams are aware of policies and cyber risks.Development and publishing of Third-Party Supplier and Vendor controls, policies and processes for the business which then had had to be assessed, graded, and reported back on for the business.• Subject Access Requests• Review and submission of Supplier Assurance Questionnaires and Data Protection Impact Assessments on behalf of ReddeNorthgate, for customers, and suppliers.• Managing Security Threats & Events, focus on Social Engineering & training the Group IT Service Desk to spot and deal with such events.• Penetration Testing and Vulnerability Scanning• NIST framework reporting• Transitioning recently merged business from several ITSM tools into a single tool, aligned processes with newly promoted security standards• Managing and advising Group IT risks• Working with legal and compliance entities to ensure legislation is met and promoted across policies Show less

Darlington, United Kingdom

Managing teams of Technicians, providing complete IT Support across 90 sites located in the UK, ROI, and Spain to 1800 Employees, increasing to 6000 Employees once the company merged to become ReddeNorthgate. This roll has developed significantly over the years• Building and maintaining relationships between IT, stakeholders and customers• Working with development teams in the UK, ROI and Spain on implementing ERP solutions• Incident, Problem and Change management control and… Show more Managing teams of Technicians, providing complete IT Support across 90 sites located in the UK, ROI, and Spain to 1800 Employees, increasing to 6000 Employees once the company merged to become ReddeNorthgate. This roll has developed significantly over the years• Building and maintaining relationships between IT, stakeholders and customers• Working with development teams in the UK, ROI and Spain on implementing ERP solutions• Incident, Problem and Change management control and Service requests• Introduction of ITIL based models to assist with the rapid business expansion• Developing and maintaining SLA’s with the business, reporting on KPI’s to Directors and Exec• Management of Vendors and 3rd Party Support• Proposal and management of CAPEX and OPEX annually• Building a small and versatile team, training and coaching• Development and release of training materials• Continued device and software improvement, meeting business requirements and vision while being prepared to adapt to rapid changes in the industry• Project management and delivery• Business wide communication utilising a multitude of media Show less

Darlington, England, United Kingdom

1st Line Support for company users, customers, vendors, and managed services. Taking calls and raising them as requests/incidents, dealing with emails, requests, walk ins making every effort possible to maintain a First Time Fix rate of over 90%.• Resolving incidents for business users from simple password fixes to more complex network wide outages• Building & deployment of hardware including Desktops, Mobiles and Conferencing suites • Learning and adapting to the introduction… Show more 1st Line Support for company users, customers, vendors, and managed services. Taking calls and raising them as requests/incidents, dealing with emails, requests, walk ins making every effort possible to maintain a First Time Fix rate of over 90%.• Resolving incidents for business users from simple password fixes to more complex network wide outages• Building & deployment of hardware including Desktops, Mobiles and Conferencing suites • Learning and adapting to the introduction of new systems, teaching the rest of the business how to utilise them• Project work involving companywide upgrades to hardware and software on a regular basis• Development of self-service such as guides and password resets• Security management & monitoring• Azure AD, Active Directory management, Office 365 management & administration• Exchange administration• Service Desk Plus management & administration• Joiner/Mover/Leaver process improvement and administration Show less

Darlington, United Kingdom

Managed Bars and Hospitality for club house including the transition from a small 2 bar premises to a multi-million pound stadium, roles included:• Club finances, banking, internal audits• Hiring, Management and training of employees• HR duties as required to comply with employee legislation• Maintaining stock levels using an accurate and adaptable internal system• Creation and management of promotional offers on food and drink• Preparation, cooking and serving of… Show more Managed Bars and Hospitality for club house including the transition from a small 2 bar premises to a multi-million pound stadium, roles included:• Club finances, banking, internal audits• Hiring, Management and training of employees• HR duties as required to comply with employee legislation• Maintaining stock levels using an accurate and adaptable internal system• Creation and management of promotional offers on food and drink• Preparation, cooking and serving of mass catering requirements• Providing excellent, efficient and friendly customer service• Dealing with events and bookings from England U21 games to Boxing• Day –to-day Management of the premises including overseeing the cleaning and maintenance teams Show less

Msc, Digital And Technology Solutions – Cyber Security Specialist

The challenge of dependable systems. Understanding the concepts, principles and ethics of dependable systems, including the notions.

Rittech, Service Desk/Client Support, Professional Registration

Registered Number: RITTECH003546