Hard goods/ action sports department. Partner with department managers to improve stock, visual and operational goals. Help customers tailor their needs and wants with outfitting for gear. Help with Frontline assistance.

Opening and closing the shop on a daily basis.Taking reservations over the phone.Checking customers in. Making sure equipment is in good condition on a daily basis before the equipment goes out for the day. Recognize Newport harbor regulations and rules in order to communicate the rules effectively to the customers. Facilitating a safe and fun environment for the customer so that they have a good experience on the water. Managing a team on the weekends when it is busier so that the shop meets the scheduled reservations in a timely fashion. Led and Empowered Teams: Developed and executed plans to effectively communicate and delegate responsibilities within the team, fostering collaboration and accountability.Enhanced Team Performance: Implemented comprehensive training, coaching, and recognition programs that optimized team performance and motivation.

In charge of managing and servicing all of Torpedo 7 Auckland customer skis and snowboards. Used an Excel program to organize and amend services. Managed time effectively and efficiently in order to meet expectations with completing services on time. Communicated effectively with staff and management throughout the Torpedo 7 Auckland locations. Provided professional advice and information to meet customers needs and expectations in addition with their safety adhered to.

Had duties managing and keeping shop work organized. In charge of making sure turnaround time is manageable for customer's gear needing service. Quick tunes, repairs, and mounting were the main services I provided. Sold various outdoor equipment (I.e., skis, ski boots, backcountry gear) and soft goods (i.e., apparel). Expert customer service skill set. Marker and Salomon/Atomic certified Technician.Coordinated B2B relationships with brands and suppliers of various outdoor recreation products. Provided helpful information to better guide customers in a direction they feel confident with making an expensive purchase, ultimately the goal is to establish a lifelong relationship with a guarantee of quality products and dedicated service.

Guided day trips on the Deschutes. Guided half-day trips that covered 12 miles, class 1-4 rapids, twice a day, and guided full-day trips that included preparing lunch and guided a hike that led to waterfalls. Purposely and professionally surfed rafts with customers who wanted to surf and or never experienced surfing but were comfortable with experiencing it. The highest classified wave that was allowed to surf was class 3. Performed first aid treatment when needed and, as well as, communicated the rules and tips for having the safest and most time possible on the river. Sufficiently learned and retained information. Season ending injury prompted me to end the season early.

Second consecutive season as a guide provided advice and insight for first-year guides. Guided high water trips above regulatory water levels. The goal for me was to keep morale high for our guides so that everyone who is on the river can produce the best trip possible for their guests. Gained a lot of knowledge about reading water, and understanding hydrology. Undercut rocks, recirculating waves, sieves, and strainers. How to prevent a foot entrapment. Swift Water certified. A.B.E.E. certified. CPR and First Aid. Greeted customers every day and provided lifelong experiences. Tended Bar at the resort on rest days from being on the river. Served a full bar, proficient with memorizing cocktails and drink lists.

Front Desk Representative: Sold rooms on a daily basis for avid skiers, mountaineers, tourists/ and sightseers. A common goal for myself was to be the catalyst for someone who has never experienced a day at Timberline and give them any advice necessary. Negotiated market prices of our rooms that fit the budgets of Timberline guests. Greeted everyone who came to Timberline. Checked in guests, and provided assistance with any discrepancies. Answered phone calls for reservations. Night Audit: Processed ending-day totals for each department. Graveyard shift. The goal was to avoid any variances and balance out the accounts. Basic accounting skills and Excel knowledge. As the night auditor, I was also the manager on duty for the whole lodge while processing the books for the day. Any issue I had to deal with as I was overseeing the employees and guests. Laid off due to covid-19.

Professionally trained raft guide. Swiftwater scenario training.Excellent customer service skills.

Managed up to 6 employees', in charge of scheduling, payroll, and weekly invoices. Managed inventory weekly. Had to cut back costs and reduce waste which was my main goal when taking on this position. Kept the store stocked weekly with juices as well as 4 other locations twice a week. Communicated with employees, as well as, a joint partnership with 2 other businesses that shared the same industrial space. Had to keep the industrial facilities we used cleaned, stocked and maintained weekly. Kept up with health code regulations.