Michael Grant Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida Area

Jacksonville, Florida Area

Drove customer retention through tire and alignment sales in the Fixed Operations side of automotive dealershipsAchieved sales and improved profitability goals for dealerships complete operationImproved prior years sales by 15% for first year, 18% in second year, and 25% in third yearEarned “Driving E3” award for sales effectivenessUtilized analytics to review performance for employee development and overall opportunity identificationConducted competitive market analysis to create most competitive price strategy and positioning of dealership in relation to market conditionsPerformed inventory review in collaboration with service and parts teams to determine appropriate product mix and inventory levels for future client forecasting Dealer Tire is an international tire, maintenance and light-repair product distributor that partners with automobile manufacturers including Audi, BMW, Chrysler, Dodge, Ford, Hyundai, Infiniti, Jaguar, Jeep, Kia, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Nissan, Tesla, Toyota, Volkswagen and Volvo to create complete replacement tire, maintenance and light-repair programs for their dealerships. We put safe vehicles on the road and help vehicle manufacturers and dealerships increase profitability.

Assisted in overseeing daily operations of retail auto service center. Ensured that access was limited to company assets, and closely monitored inventory for discrepancies.Oversaw a team of 5 Associates. Increased work productivity by 15%.

Oversaw daily operations of retail auto service center. 2008 Gross Sales for unit was $400,000+.Ensured that access was limited to company assets, and closely monitored inventory for discrepancies.Oversaw a team of 10 Associates, and performed annual reviews regarding performance. Additionally, monitored daily performance and addressed issues of concern as needed. Increased technician productivity by 35%, and lowered repair comeback's by 75%Monitored sales of tires and service, and adjusted store inventory to closely monitor the needs of our guest. Maintained an inventory of $250,000 in tires and automotive parts.Worked closely with corporate office and quickly implemented new processes as they were developed.Increased unit profits by 60% through aggressive retail and B2B campaign.

•Maintained a CSI Score of 3.75•Set repair priorities, and dispatched work to Technicians.•Increased technician productivity by 40%, and lowered repair comebacks by 60%.•Assisted Service Manager with weekly payroll and supervised a team of 15 Technicians.

Greater Atlanta Area

Provided consistent follow up to increase client satisfaction; assisted customer in making informed decisions for necessary repairs to their vehicles; distributed work to service technicians based on their abilities and the priority of repairs. Relayed pertinent information on customer concerns to technicians, thus lowering future repair comebacks.•Created and implemented marketing techniques to increase market share.•Maintained professional and profit-rewarding relations with customers.•Maintained an average of 2.75 Customer Pay Hours/Repair Order, and an average CSI score of 3.5.

Reviewed bid requirements, developed estimates, and submitted bid proposals on numerous small to large projects. Projects ranged from $10,000 - $250,000. Scheduled project, oversaw to completion, and provide quality assurance during and after project.Created Excel based estimating program to provide more accurate and effective project proposals.Developed close relationships with several Universities, and assisted them in developing Indoor Air Quality projects

•Developed project guidelines, placed projects out for bid, reviewed bids and assisted in selecting project vendor. Conducted Quality Control inspections during project and upon completion. Projects ranged from $5,000 - $150,000, and ranged from interior repairs to Indoor Air Quality Projects.•Provided direction and Quality inspections on a staff of 200+ associates for on-site contractors. Processed change orders when completed work was overbilled.•Worked closely with tenant Airlines to ensure that their needs were addressed in a timely and effective manner.•Worked as a Liaison between tenant Airlines and General Contractors on 3 large scale expansion projects. Worked to minimize impact on tenant operations while at the same time assisting contractor in meeting project schedule.