Michael Graves Email & Phone Number

Kansas City, Mo, Us

Overland Park, Ks

Kansas City, Missouri, United States

- Excellent communication skills-Interacting with other IT professionals employed by our customers and end users- Focused on networking, routing and firewall administration, but include the whole IP Pathways product set- Patching of systems- Monitoring, testing of backups and remediation of related issues- Responding to client system tickets and escalating as needed to on-call engineers- Maintain a high-level of customer satisfaction- Work on maintaining our data center networks- Provides technical support to customers

Kansas City Metropolitan Area

Blue Bell, Pennsylvania, United States

Navigate and address challenges posed by industry fluctuations, such as the current lull in the wireless and telecom sector, by adjusting recruitment strategies and identifying emerging talent trends. Assist in the onboarding process for new hires, ensuring a smooth organizational transition and contributing to their retention. Work closely with hiring managers and internal stakeholders to build solid relationships and streamline the hiring process, reducing time-to-hire. Create detailed and accurate technical job descriptions to communicate role requirements to potential candidates.Highlights of accomplishments in this role include:ꟷ Exemplary Time-to-Close Performance: Consistently achieved a Time-to-Close goal of 45 days, actively contributing to a team-wide average of just 31 days to close positions.ꟷ Rapid Position Filling: Successfully closed multiple project coordinator positions within the same day they were opened, showcasing exceptional efficiency and dedication.ꟷ High Daily Candidate Engagement: Engaged in substantive discussions with 15-20 candidates daily, demonstrating a commitment to thoroughly vetting candidates for open roles rather than relying solely on outreach.ꟷ Tackling Difficult-to-Fill Positions: Tasked with the most challenging positions within the team, excelling in sourcing and hiring key personnel despite the inherent complexities.

Recognized for outstanding performance, resulting in two promotions within the Career Counselor role. Leveraged subject matter expertise in retention to enhance program effectiveness by establishing solid relationships with internal and external stakeholders. Provided mentoring, training, and professional development services to support over 34,000 Soldiers and civilian employees. Took charge of retention programs, orchestrated reenlistment ceremonies, and contributed significantly to the Army's overall retention efforts. Selected as a trusted trainer and mentor for Career Counselors and unit leadership, imparting essential knowledge about Army retention programs. Utilized advanced analytics to track and analyze statistics related to career paths for subordinate team members, facilitating informed decision-making. Demonstrated exceptional financial acumen by managing budgets for multiple retention teams across the United States.ꟷ Highest Reenlistment Rate in the U.S. Army (F.Y. 2019): Achieved the highest percentage of reenlistments among all U.S. Army personnel in Fiscal Year 2019.ꟷ Independent Leader: Excelled in a solo career counseling role in Kuwait, providing guidance and support to 300 field artillery troops. Achieved an exceptional 123% of retention goals during the deployment.ꟷ Accurate Bonus Computations: Demonstrated meticulous attention to detail by maintaining an error-free record in computing selective reenlistment bonuses for his soldiers, ensuring financial accuracy and fairness in incentive programs.ꟷ Enhanced Retention Program: Significantly improved the effectiveness of the battalion's retention program, earning accolades from senior leadership as the best in the brigade.ꟷ Innovative Reward Policies: Developed and implemented innovative reward and incentive policies tailored to the battalion's needs, improving morale and retention.

United States

Highlights of accomplishments in this role include:ꟷ Team Leadership: Led and ensured the safety of a team of 16 junior-ranking Soldiers during a deployment to Afghanistan, providing essential training to Afghan Police and Afghan Army units.ꟷ Operations & Coordination: Played a pivotal role as an Operations Manager for a Military Police Company, ensuring seamless operations and efficient coordination of tasks within the unit.ꟷ Logistical Leadership: Successfully managed and executed the deployment of 35 Soldiers in high-pressure environments.

Sioux City, Iowa, United States

ꟷ Passion Discovery: Discovered a genuine passion for recruiting, marking the beginning of a recruiting career.ꟷ Exceeding Recruitment Goals: Successfully recruited a remarkable total of 83 candidates, surpassing the monthly goal of 2 recruits and significantly exceeding the approximately 60 recruits expected during a 2.5-year tenure.ꟷ Exceptional Recognition: Achieved an extraordinary milestone by earning the prestigious (rarely awarded) Gold Recruiting Badge with 3 sapphire stars at the 2-year mark in the recruiting role.

Education record

Human Resources Management, Business Administration And Management, General, 4.0

Activities and Societies: Summa Cum Laude, National Society of Leadership and Success

Associate Of Arts - Aa, 3.75

Activities and Societies: Highest Honors

Cloud And Cybersecurity