Michael Grecco Email & Phone Number

Secaucus, New Jersey, United States

Senior System Analyst 2009 – Present Responsible for all POS guest systems supporting 14 stores, 400+ registers, and 100+ servers Act as a liaison for hardware and software vendors Travel to store locations as on-site support for piloting major releases and builds; as well as remotely supported and remained on-call 24/7 for POS environment Completed housekeeping on Xstore environment which included, but not limited to new store buildouts, upgrades on existing and new applications as well as infrastructure Responsible for system analysis, modification, testing, issue tracking, implementation, and support Maintain file updates and downloads, including but not limited to PLU, classes, taxes, employee, promos, deals, sales polling, Loyalty, CRM, and gift cards Research and report triage issues through ticketing system and Helpdesk by writing and executing SQL queries to identify and resolve issues Maintain lab environment by applying patches, builds, database configuration and tables Support integration between different system components such as Xstore, XBR, Relate, Xcenter, Settlement, Remote ware, Xlink, Mobile POS, Peripherals and Loyalty methods Assist with research and development of new technology and solutions Implemented new mobile POS using Mad Mobile, FiPay and RTS.

Support, test and roll out new POS systems and applications.Create applications to assist rollout of all new hardware and software to the POS system and store hardware.Provide training to Knowledge Center Technicians on all current store hardware and applications.Responsible for the specifications, development, testing and piloting of NCR Advanced Store POS software and all subsequent enhancements to the code.Responsible for development of modification specifications for all POS enhancements.Create, test and deploy installation programs for all POS software and hardware modifications.Provide detailed documentation to help desk to assist in store support.Support of advanced troubleshooting and diagnostics for all POS Systems.Created programs to install and repair store systems.Created a POS support menu application for all store installations and repair programs.Responsible for repairing and reimaging POS servers and registers.

Support new hardware installs and rollouts to corporate office and chain.Converted POS systems from AS/400’s to new PC systems.Suggest, evaluate, and test new software as well as hardware for future implementation in the MIS environment.Responsible for development of modification specifications for all POS enhancements.Create, test and deploy installation programs for all POS modifications.Documented in detail all hardware and software requirements.Provide detailed documentation to help desk to assist in store support.

Education record

Computer Operations, Chubb Institute, Jersey City, NJ

Education record

AS/400 Control Language