● Troubleshoot complex technology issues; Apply in-depth application and service knowledge to solve problems and fulfill requests● Ensure escalated issues are addressed with appropriate urgency● Assess customer needs and recommend appropriate solutions or services● Assist in development of documentation and support resources for peers and lower level support functions; Assist in the creation of training and pro-active support resources● Facilitate collaboration and information… Show more ● Troubleshoot complex technology issues; Apply in-depth application and service knowledge to solve problems and fulfill requests● Ensure escalated issues are addressed with appropriate urgency● Assess customer needs and recommend appropriate solutions or services● Assist in development of documentation and support resources for peers and lower level support functions; Assist in the creation of training and pro-active support resources● Facilitate collaboration and information sharing among peers and across IT functions.● Assist in the evaluation and testing of application changes and upgrades.● Learn new applications, technologies, and skills independently through hands-on experimentation; Keep abreast of current learning technologies and trends; Proactively identify opportunities to improve processes and services. Show less

• Work at Buckeye Hills Career Center in Rio Grande, OH • Create and manage users in Active Directory and Exchange• Responsible for selecting and ordering all equipment• Create and deploy all computer images • Responsible for google classroom management and deployment• Work on all technology related projects• Perform trainings on equipment or software when needed• Complete other tasks as assigned by manager

• Answer all incoming phone calls • 1st tier of support in trouble shooting• Work within several company implemented systems to help employees• Responsible for imaging and setting up user’s systems and workspaces• Complete other tasks as assigned by manager