Michael Grider Email & Phone Number

Woonsocket, Rhode Island

Westford, Ma

Juniper products and technology power 60% of the world’s Internet transactions, run 80% of smart phone traffic, and enable 6 of the 7 world’s largest stock exchange; trading over a billion shares a day. Our customers include the top 130 global service providers, all of the Global Fortune 100, and hundreds of public sector organizations. Juniper enables high-performance networks that combine scale and performance with agility and efficiency, so customers can build the best networks for their businesses. Our vision: Connect Everything, Empower Everyone.

Hudson, Ma

•Doubled the size of the Hypertronics distribution business from $10M - $20M in 4 ½ years.•Single point of contact for all communication between Hypertronics and Americas distributors.•Drive sales and revenue through continued inside sales and marketing efforts while meeting and exceeding customer expectations. Use all principles of good salesmanship, including selling and servicing via telephone or email.•Work with Distribution Manager, Regional Sales Managers, FAE’s and Planners on all distribution sales efforts.• Monitor stock rotation and develop stocking programs for distributors based on business needs.•Track all relevant sales activity using salesforce including quotes, prospect, pipeline, leads, account notes, etc.•Develop tactical strategies to increase distributor sales and create business plans for distributors to meet growth objectives.• Manage all aspects of the sales desk, process expedites, research status of orders, resolve escalations, RMA’s and sample requests. •Ensure time delivery goals are met, and advise customer on late items.

Hudson Ma

• Act as the single point of contact for all communication between Hypertronics and Americas distributors to ensure a fast response to all inquiries.• Drive sales and revenue through continued inside sales and marketing efforts while meeting and exceeding customer expectations. Use all principles of good salesmanship, including selling and servicing via telephone or email.• Support the Field Application Sales Engineers in all Sales efforts.• Work with Regional Sales Managers, Field Application Engineers, Planners and Distribution Manager on all distribution sales efforts.• Responsible for contract review to ensure all customer requirements are met; process, prepare and follow-up on estimates.• Monitor stock rotation and develop stocking programs for distributors based on business needs.• Track all relevant sales activity using salesforece including quotes, prospect, pipeline, leads, account notes, etc.• Develop tactical strategies to increase distributor sales and create business plans for distributors to meet growth objectives.• Manage all aspects of the “sales desk” Process expedite requests, research status of orders, resolve escalations, returns of material and sample requests. • Ensure time delivery goals are met, and advise customer on late items.

•Managed daily customer service inquiries in direct relation to the home delivery schedule for a particular day. •Exceeded customer service expectations, service and efficiency guidelines.•Selected as the “cross site” champion to lead the local team in the new system implementation and integration.

Responsible for interacting with customers through companychannel marketing programs, providing pricing information, communicating schedule changes and product enhancements to distributors, OEMs and Resellers. Researched customer order status, provided information on product problems, and resolved shipping, scheduling, and invoicing problems.Performed forecasting for designated product lines.Worked on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Built productive working relationships internally and externally Manages National and International client relations ( China, Japan and the Philippines.

Represented Arrow Electronics at a satellite location for one of our largest customers EMC, Franklin MAResponsible for negotiating price quotes, expediting sales order processing, forecasted and planned future client needs.Continues to build sales relationships with both National and International clients.

Responsible for building sales relationships with both National and International suppliers, manage all phases of order processing, forecasting and promotional materials, expedite product to meet increased customer demand, complete all sales transactions for US franchised distributors, pro-actively manage delinquencies.

Correspond daily via mail, telephone and fax with vendors to insure compliance with the company's product return policy and process return requests to vendors exceeding $4.3 M of merchandise.

Expedite parts and materials, create daily priority lists for each work center, produce daily statistical reportsTECHNICAL Proficient in utilizing Oracle, MS Word, Excel, Access, Power Point, and Outlook