Michael Grow Email & Phone Number

Petaluma, Ca

I joined One Legal at a critical moment in the evolution of the company with the goal of working alongside the CEO and COO to pivot the business model. My role focused on evolving the technical vision and driving the innovation strategy that reimagined the company as a legal technology services platform. Throughout my tenure, I focused on technical operating efficiency, security and overall user experience. As a result of these initiatives we accelerated engineering velocity and deployment frequency, while decreasing overall production defects. We improved the overall user experience, and even slashed IT operating costs by 33% in the first year. To achieve this, I recruited and led a cross functional technical team of 50 to design, develop, deploy, and support cloud SaaS and PaaS case management solutions. I introduced Agile methodologies, instituted testing automation, and instituted strategic internal innovation frameworks to improve efficiency. I led the team to design a patent pending AI/ML solution to extract required content from legal documents and pre-populate user interfaces. I also ensured that we achieved full PCI compliance in 10 months with data governance and compliance initiatives.

Petaluma, Ca

I managed Stonecrop’s annual technical budget and hired, trained, and led a high-performance team in the development of software for the company’s wireless network system integrator and installers. I liaised with sales, manufacturing, and supply chain peers to elicit requirements and designed and launched engineering roadmaps that supported business plans.Among my biggest achievements in this role was reducing code defects by 33% in one year by redefining company’s engineering practices, standards, change control and quality management. I also slashed infrastructure operating costs by moderating hosting requirements and renegotiating terms, and completed five enterprise API and EDI system integrations in three years on time and under budget.

I provided consulting services in the areas of project & portfolio management, IT, customer care, operations management, client/ staff retention, process analysis, change management, and technology development and integration.

San Rafael, Ca

I oversaw a team of 40 geographically distributed front and back end software and QA engineers, DevOps, DevSecOps, and project managers. I managed the architecture of web- and cloud-based products, technical specification documents, and commercialized software rewrite in java for major analytics software platform (TRIAD). I innovated strategies to accelerate release schedules, enhance code quality, and realize cost savings and furnished pre- and post-sales support to ensure customer success with new tools.

Napa, Ca

My primary goal at eWinery was to strengthen the company’s technology platform by streamlining its new product lifecycle and infrastructure, and to strengthen its customer care and security controls. I directed 20 architects, software and QA engineers, DevOps, DevSecOps, project managers, and customer care staff toward creating and implementing the critical change management strategy that the CEO and COO would later credit for “saving the company.” As a result of our digital transformation and compliance efforts eWinery’s system stability and performance increased by 300%, and IT costs were significantly reduced.

Bellevue, Wa

I led the global customer success and client services organization, providing account management, solution consulting, service management and enablement. While there, I restructured client services to improve client satisfaction while decreasing operating costs.

Austin, Tx

While at Austin Logistics, I designed the company’s client service roadmap, defined its project management planning and processes, introduced employee onboarding checklists, and standardized deliverable documentation.

Santa Rosa, Ca

I was Cierra Photonics Robotics’ engineering and IT technical leader. I led the software and automation team, and served as the primary reviewer for other departments. In the two years I was with the company, I implemented efficiencies and boosted test capacity that supported its rapid scaling.

Bachelor Of Science, Computer Science

Master Of Business Administration, Business Management