Formerly Dicom Transportation, Ann Arbor distribution is the nations premier retail distribution service provider focusing on customer trust, on-time delivery compliance and using the latest advanced warehouse, software and scanning technologies.• Receive inbound & outbound freight of all terminal operations and relevant measures to distribute to over 100 stores using the latest logistics & scanning software technology • Deliver versus KPI’s: Volume, Variable Cost, Fixed cost… Show more Formerly Dicom Transportation, Ann Arbor distribution is the nations premier retail distribution service provider focusing on customer trust, on-time delivery compliance and using the latest advanced warehouse, software and scanning technologies.• Receive inbound & outbound freight of all terminal operations and relevant measures to distribute to over 100 stores using the latest logistics & scanning software technology • Deliver versus KPI’s: Volume, Variable Cost, Fixed cost, Working Capital for over 100 stores• Integrate corporate and regional initiatives to ensure regulatory compliance via direct control for operated assets and via contract and audit for non-LNA operated terminals• Drive Integration with all Functions by funneling/translate all functional requests to terminals and ensure alignment with leadership direction• Coordinate and maintain daily communication with Sales and Logistics• Reconcile issues with terminal• Coordinate and communicate outages/issues with Sales and store liaison’s• Continually look for business improvement opportunities• Develop plans to implement projects in compliance with schedule, budget, regulatory, and strategic components.• Proactively use competency center’s to drive improved performance at Terminal• Managing and Leading Staff of 30- 40 direct and indirect employees. This includes adjusting staffing levels, revising performance standards, employee selection/hiring, utilizing progressive discipline, employee development• Develop and monitor individual/team performance against agreed upon performance standards to ensure the team is productive and effective in their tasks.• Drive employee safety performance and environmental performance to ensure all permit/regulatory requirements are met. Show less

YRC FREIGHT INC. 1999 – PresentA subsidiary of YRC Worldwide Inc., providing less-than-truckload (LTL) transportation through a full-service network, advanced information technologies, and proactive customer service.Senior Operations Manager, Irving, TX (2014 – Present)• Manage the company’s 3rd largest terminal, with 66 docks; verify load quality and timelines, and ensure that work efficiency goals are met.• Develop daily on-time delivery plans, manage the Plan Execution team… Show more YRC FREIGHT INC. 1999 – PresentA subsidiary of YRC Worldwide Inc., providing less-than-truckload (LTL) transportation through a full-service network, advanced information technologies, and proactive customer service.Senior Operations Manager, Irving, TX (2014 – Present)• Manage the company’s 3rd largest terminal, with 66 docks; verify load quality and timelines, and ensure that work efficiency goals are met.• Develop daily on-time delivery plans, manage the Plan Execution team, and coordinate logistics for up to 200 trailers.• Directly supervise 15-50 employees and indirectly supervise an overall staff of 80 employees, including Porters, Checkers, City Stackers, P&D Drivers, and Office Clerks.• Code and organize up to 600 city freight bills to be loaded on 60 routes.• Ensure efficient loading/unloading of trailers, productive pick-ups/deliveries of freight, and the availability of necessary resources to maximize the productivity of Operations staff.• Implement Safety Standard Operating Procedures (SOP), maintain quality, and establish and monitor cost control programs.• Conduct safety training and enforce safety rules in compliance with government regulations.• Walk the dock to ensure compliance with company, government, and labor regulations and procedures.• Communicate the daily on-time plan turnover to the next shift.Key Accomplishments• 4-time recipient of the On the Spot Award, in recognition of going above and beyond in demonstrating YRC Company values of Safety, Service, Efficiency, and Everyone Sells. Show less

YRC FREIGHT INC. 1999 to presentA subsidiary of YRC Worldwide Inc., providing less-than-truckload (LTL) transportation through a full-service network, advanced information technologies, and proactive customer service.Terminal Operations Manager, Waco, TX (2012 – 2014)• Performed all aspects of new business development and account management.• Built strong customer relationships and quickly resolved service issues to achieve high account retention.• Analyzed the market to… Show more YRC FREIGHT INC. 1999 to presentA subsidiary of YRC Worldwide Inc., providing less-than-truckload (LTL) transportation through a full-service network, advanced information technologies, and proactive customer service.Terminal Operations Manager, Waco, TX (2012 – 2014)• Performed all aspects of new business development and account management.• Built strong customer relationships and quickly resolved service issues to achieve high account retention.• Analyzed the market to uncover new accounts in Waco and nearby counties to maximize sales growth.Key Accomplishments• Increased the number of individual loads delivered by 78%, from 140 to 250 per day.• Decreased empty loads from 75% to 20%.• Increased load average by 3,000 lbs. per trip, which reduced line haul costs.• Kept operating costs at $10,000 under budget each year.• Led the terminal to rank in the Top 4 out of 18 locations for overall sales every month from 2012-2014.• Expanded sales growth into the expansion market and developed a strong base of 5 new accounts, which increased monthly revenue by 306%, from $31,000 to $126,000.• Generated overall sales increase of 21% in 1st year via aggressive business development and sales efforts. Show less

YRC FREIGHT INC. 1999 – PresentA subsidiary of YRC Worldwide Inc., providing less-than-truckload (LTL) transportation through a full-service network, advanced information technologies, and proactive customer service.City Operations Supervisor (2010 – 2012) Dallas, TX• Managed dock operations, developed strategies for delivering all freight, and generated performance reports.• Trained, and supervised a crew of 25+ employees per shift to load more than 100 city routes.

YRC FREIGHT INC. 1999 – PresentA subsidiary of YRC Worldwide Inc., providing less-than-truckload (LTL) transportation through a full-service network, advanced information technologies, and proactive customer service.• Managed dock operations, developed strategies for outbound freight, and generated performance reports.• Trained, and supervised a crew of 25+ employees per shift to load more than 20+ outbound destinations.

YRC FREIGHT INC. 1999 – PresentA subsidiary of YRC Worldwide Inc., providing less-than-truckload (LTL) transportation through a full-service network, advanced information technologies, and proactive customer service.City Operations Supervisor (2000 – 2010) Dallas, TX• Managed dock operations, developed strategies for delivering all freight, and generated performance reports.•Trained, supervised, and dispatched a crew of 75+ employees per shift to load more than 100 city… Show more YRC FREIGHT INC. 1999 – PresentA subsidiary of YRC Worldwide Inc., providing less-than-truckload (LTL) transportation through a full-service network, advanced information technologies, and proactive customer service.City Operations Supervisor (2000 – 2010) Dallas, TX• Managed dock operations, developed strategies for delivering all freight, and generated performance reports.•Trained, supervised, and dispatched a crew of 75+ employees per shift to load more than 100 city routes. Show less

YRC FREIGHT INC. 1999 – PresentA subsidiary of YRC Worldwide Inc., providing less-than-truckload (LTL) transportation through a full-service network, advanced information technologies, and proactive customer service.Outbound Operations Supervisor (1999 – 2000) El Paso, TX• Managed dock operations, set strategies for outbound freight, and oversaw customer service.• Trained, supervised, and dispatched a crew of 25+ employees, issued assignments and expectations, and generated… Show more YRC FREIGHT INC. 1999 – PresentA subsidiary of YRC Worldwide Inc., providing less-than-truckload (LTL) transportation through a full-service network, advanced information technologies, and proactive customer service.Outbound Operations Supervisor (1999 – 2000) El Paso, TX• Managed dock operations, set strategies for outbound freight, and oversaw customer service.• Trained, supervised, and dispatched a crew of 25+ employees, issued assignments and expectations, and generated performance reports. Show less