Michael Gutierrez Email and Phone Number

• Own operational planning in week 5-13 and strategic planning from months 4-36• Run scenarios based on total capacity, net requirements, inventory targets, segmentation strategies, and volume plans across locations based on cost-benefit analysis• Drive execution against selected Supply Plan scenarios that balances constraints in consideration of Capacity, Distribution Requirements, and Volume Planning• Partner with (distribution) Network Management to support mid to long-term distribution strategies• Support mid to long-term volume plans (production volume)• Build annual supply strategies to meet financial, operational, & business targets of each market he/she supports• Balance supply plan & drive adherence according to Shared Resources market supply agreements• Partners closely with Demand Planners to understand levers and make decisions regarding supply chain and business trade-offs • Monitor & drive improvement through KPI tracking to reconcile performance against plans to drive ongoing improvements in costs, time, capacity, and asset utilization• Perform root cause analysis for key service issues, as well as share output with appropriate leadership • Maintain and develop relationships with stakeholders, encourage and enhance cross function collaborations-• Build relationships with Market Planners & understand all market supply agreements supported by his/her supply chain• Build relationship with finite scheduler, deployment, network manager and material planner, ESC and Region Planning COE

FUNCTIONAL OVERVIEW:Customer Trade Analyst is a value-added customer and field sales facing role – serving as single point of contact for all financial components of customer promotional/merchandising payment and accounts receivable activities. Responsible for all major facets of customer promotional payment and financial activity; must use continuous improvement and root cause analysis to enhance promotional planning, customer behavior, and direct global processes to improve reconciliation flows. Position works closely with General Mills sales teams, General Mills global financial team, and customer personnel to ensure accuracy and ease of transactions, while continually improving process efficiencies and building strong business relationships. JOB RESPONSIBILITIES:• Act as lead point of contact for General Mills US Retail sales, sales finance and global financial service team – representing customer promotional payments and accounts receivable process for a specific account or group of accounts. • Influential communication- across a matrixed organization - direct, govern and guide customer promotional payment and financial reconciliation processes to achieve key business objectives.• Analyze, provide insight and drive action across multiple General Mills functions to deliver business results:• Scope: Field Sales Promotional Planning, Customer Promotional Payments, Invalid Customer Charges, Trial Balance, Accounts Receivable, Rebate Programs• Communication Points: Direct Customer/s of General Mills, General Mills Field Sales and Sales Finance personnel, General Mills Global Financial service team• Continuous Improvement – Bring forward ideas to increase effectiveness in the complete promotional planning to customer payment and accounts receivable cycle. Influence stakeholders to adopt new procedures.• Governance – As process owner, ensure adherence to internal policies, Sarbanes Oxley controls, audit requirements

Analyzes, recommends and suggests alternative solutions to meet account specific needs for 3M’s largest Industrial Distributor. Owns the full order management process, including order entry, shipping routings, order consolidations, import/export, expedites, and billing inquiries. Reviews purchase order requirements to ensure compliance with 3M Terms and Conditions. Identify areas of opportunity to improve customer satisfaction, communication, and efficiency. Build trust and credibility by providing value added services such as recommendations for product applications, promotional opportunities, order enhancement and related sales. Identify and implement service solutions. Selected to participate in a National Sales Re-Districting plan to optimize Supply Chain, Customer Service, and Sales resources for National Industrial Distributors. Consistently meet/exceed specified goals for Sales, Promotions, and Data Integrity (achieved 163% of target for 2015).Selected as Primary contact for all pricing and contract issues for all National Industrial Distributors.

Consistently educate members about their financial choices. Appropriately analyzes their needs, and recommends appropriate financial products and services.Have a deep understanding of Underwriting procedures and policies to effectively service member's loan requests.Participate and lead learning activities to share best practices with Underwriting, Sales Behaviors, Lending and Money Management techniques. Utilize networking skills when developing and expanding member relationships.Responsible for ensuring that all loan applications and deposit accounts are accurate, complete and appropriate. Demonstrate sound judgment in handling member requests and exceptions to minimize member fraud.Responsible for understanding and adhering to all relevant compliance policies, procedures and regulations.Complete annual Regulatory Compliance Testing within time frames designated.Has proficient knowledge in software applications such as Evolve credit card system, intranet resources, Relationship Manager, CAD. Utilizes systems and resources to meet service levels.Consistently act as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees and departments.Take ownership for change. Analyze, justify and recommend change in operations to enhance productivity and improve service.Demonstrate flexibility in assuming a variety of roles and responsibilities of Teller, Receptionist and FinancialSpecialist when necessary.Serve as a mentor and positive role model for Tellers, Receptionists and Financial Specialists. Consistently act as a “champion of change” to assist team member’s in analyzing, understanding the benefits and communicating change to members as appropriate.Demonstrate positive problem solving skills to effectively resolve member and employee concerns and issues.Demonstrate positive “escalation resolution” skills to effectively address critical member needs and concerns.

Consistently educate members about their financial choices. Appropriately analyze their needs, and recommend appropriate financial products and services.Maintain a high degree of knowledge in all credit union programs and processes, ensuring quality service and accuracy is delivered to UWCU members.Provide deposit, consumer and mortgage loan, and money management services to members.Actively participate in member courtesy calling activities.Actively participate in member “new account follow-up” activities.Responsible for the accuracy of all member transactions as described in UW Credit Union’s Cash Management policies and procedures.Responsible for ensuring that all loan applications and deposit accounts are accurate, complete and appropriate for the member’s request. Consistently document member interactions and exceptions.