Michael B. Email & Phone Number

Chicago, Illinois, United States

For the summer of 2024 (May 2024-August 2024), I was employed as a full time IT service desk intern at Clune Construction Company, on-site in Chicago, IL. During my time interning at the company, I delivered rapid and effective level one Service Desk support, enhancing user satisfaction and ticket resolution time. In addition to my main duties, I was active in the setup, decommissioning, and deployment/retrieval of company equipment, which primarily included laptops, phones, tablets, and portable hot-spots (MiFis), ensuring seamless transition and minimum down time. During my time, I was in active collaboration with the IT team to successfully troubleshoot network issues and complete deployment of new software to all employees in an efficient manner. One more task I was engaged with was prep work (getting networks, equipment, users, and logistics) for the move of Clune's 2nd largest office to ensure a seamless and disruption free transition. Whilst engaged with my tasks, I learned valuable concepts and practices in IT, which enabled me to assist more users with a wider range of issues than what I could previously engage with.

Lake Forest, Illinois, United States

For the spring 2024 semester, I was employed as a student teacher's assistant (TA) at Lake Forest College. This was a part-time position which lasted for the duration of the spring 2024 semester (January 2024-May 2024). I assisted for the college's computer science I class. As a student TA, I was responsible for grading student assignments, including project work, as well as offering three weekly tutoring sessions to a class of 22 computer science students. In these tutoring sessions, I help out students with the basics of Python programming and help them better understand the concepts. In addition, I maintained frequent and up-to-date communication with the class instructor to provide accurate and thorough student performance reports.