Program Director - Ceph And Odf Support
Current
Jan 2023 - Present
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Michael Hackett Email & Phone Number
Program Director - Ceph and ODF Support
at
IBM
1 work email found
@redhat.com
2 phones found area 508
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Program Director - Ceph and ODF Support
Location
Auburn, Massachusetts, United States
Company size
Who is Michael Hackett? Overview
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Quick answer
Michael Hackett is listed as Program Director - Ceph and ODF Support at IBM, a company with 512090 employees, based in Auburn, Massachusetts, United States. AeroLeads shows a work email signal at redhat.com, phone signal with area code 508, and a matched LinkedIn profile for Michael Hackett.
Michael Hackett previously worked as Senior Principal Product Experience Engineer at Red Hat and Principal Product Experience Engineer at Red Hat. Michael Hackett holds American History (United States) from Worcester State College.
Company email context
Email format at IBM
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{first_initial}{last}@redhat.com
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AeroLeads found 1 current-domain work email signal for Michael Hackett. Compare company email patterns before reaching out.
Profile bio
About Michael Hackett
Dedicated engineer with excellent technical, analytical and communication skills demonstrated by certifications and 18 years of experience.Co-published two books on designing, implementing and troubleshooting Ceph Storage systems.
Listed skills include Storage, Symmetrix, San, Brocade, and 45 others.
Current workplace
Michael Hackett's current company
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Ibm
9 roles
Michael Hackett work experience
A career timeline built from the work history available for this profile.
Senior Principal Product Experience Engineer
Oct 2021 - Dec 2022
Principal Product Experience Engineer
Jul 2020 - Oct 2021
Principal Software Maintenance Engineer Red Hat Ceph Storage
Support and development of Red Hat Ceph Storage and its Integration with Red Hat OpenStack Platform. Focusing on below components of Ceph Unified Storage: - LIBRADOS - RBD - RGW - CEPHFS
Jun 2017 - Jul 2020
Senior Software Maintenance Engineer Red Hat Ceph Storage
I provide high level technical support, contribute to Red Hat global knowledge by writing solutions articles, troubleshoot issues by analyzing logs, reproduce issues from customers, report bugs and provide the necessary steps to reproduce them, and lead remote sessions for diagnostic purposes.
May 2015 - Jun 2017
Tech Support Engineer Iii
Applies advanced systems level technical expertise to resolve standard to highly complex customer issues. Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, Customer Engineers, remote maintenance calls, Chat and Web Support Calls. Accepts escalations requests from other.
Mar 2013 - May 2015
Senior Product Support Engineer
Responds to routine as well as complex product, customer and customer engineer incoming calls. Identifies, resolves product problems. Provides validated technical information, support process instructions and special support requirements to all levels to maintain quality technical support to the company''s customer base. Delegates and redistributes.
Apr 2011 - Mar 2013
Product Support Engineer
Emc
Engineer support is performed via phone, email and remote support. As a PSE, I perform support for top tier data storage arrays. Support includes responding to routine as well as complex product and customer initiated calls. Primary responsibilities include identifying and resolving product problems, providing validated technical information and support.
Aug 2008 - Apr 2011
Customer Support Tech
Base support is performed via phone, online tickets and email in a call center environment. As a CST, I performed customer support for Network and Data Administrators, providing front line customer support for any technical issues and account management issues. Support includes creating a service request using the Oracle Database, diagnosing and clarifying.
Mar 2006 - Aug 2008
Team & coworkers
Colleagues at IBM
Other employees you can reach at ibm.com. View company contacts for 512090 employees →
AJ
Angelines Jordan
Colleague at Ibm
Greater Madrid Metropolitan Area, Spain
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JH
Jim Harding
Colleague at Ibm
Boca Raton, Florida, United States, United States
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AA
Aileen Austria
Colleague at Ibm
Metro Manila, National Capital Region, Philippines, Philippines
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SV
Sasikumar Veeran
Colleague at Ibm
Chennai, Tamil Nadu, India, India
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MP
Muni Prasad
Colleague at Ibm
Tirupati Urban, Andhra Pradesh, India, India
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RA
Ramesh Adapa
Colleague at Ibm
Johnson City, Texas, United States, United States
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SG
Subhasish Guha
Colleague at Ibm
Baduria, West Bengal, India, India
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YS
Yogi Sumarga
Colleague at Ibm
Indonesia, Indonesia
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SN
Shwetha Nair
Colleague at Ibm
Bengaluru, Karnataka, India, India
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AB
Adarsh Basireddy
Colleague at Ibm
Creston, Ohio, United States, United States
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Angelines Jordan
Colleague at Ibm
Greater Madrid Metropolitan Area, Spain
View →
JH
Jim Harding
Colleague at Ibm
Boca Raton, Florida, United States, United States
View →
AA
Aileen Austria
Colleague at Ibm
Metro Manila, National Capital Region, Philippines, Philippines
View →
SV
Sasikumar Veeran
Colleague at Ibm
Chennai, Tamil Nadu, India, India
View →
MP
Muni Prasad
Colleague at Ibm
Tirupati Urban, Andhra Pradesh, India, India
View →
RA
Ramesh Adapa
Colleague at Ibm
Johnson City, Texas, United States, United States
View →
SG
Subhasish Guha
Colleague at Ibm
Baduria, West Bengal, India, India
View →
YS
Yogi Sumarga
Colleague at Ibm
Indonesia, Indonesia
View →
SN
Shwetha Nair
Colleague at Ibm
Bengaluru, Karnataka, India, India
View →
AB
Adarsh Basireddy
Colleague at Ibm
Creston, Ohio, United States, United States
View →
2 education records
Michael Hackett education
American History (United States)
American History (United States)
FAQ
Frequently asked questions about Michael Hackett
Quick answers generated from the profile data available on this page.
What company does Michael Hackett work for?
Michael Hackett works for IBM.
What is Michael Hackett's role at IBM?
Michael Hackett is listed as Program Director - Ceph and ODF Support at IBM.
What is Michael Hackett's email address?
AeroLeads has found 1 work email signal at @redhat.com for Michael Hackett at IBM.
What is Michael Hackett's phone number?
AeroLeads has found 2 phone signal(s) with area code 508 for Michael Hackett at IBM.
Where is Michael Hackett based?
Michael Hackett is based in Auburn, Massachusetts, United States while working with IBM.
What companies has Michael Hackett worked for?
Michael Hackett has worked for Ibm, Red Hat, and Emc.
Who are Michael Hackett's colleagues at IBM?
Michael Hackett's colleagues at IBM include Angelines Jordan, Jim Harding, Aileen Austria, Sasikumar Veeran, and Muni Prasad.
How can I contact Michael Hackett?
You can use AeroLeads to view verified contact signals for Michael Hackett at IBM, including work email, phone, and LinkedIn data when available.
What schools did Michael Hackett attend?
Michael Hackett holds American History (United States) from Worcester State College.
What skills is Michael Hackett known for?
Michael Hackett is listed with skills including Storage, Symmetrix, San, Brocade, Fibre Channel, Data Center, Troubleshooting, and Dmx.
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