As a Project Coordinator at Crown Castle International since July 2021, I have successfully managed an average of 900 active applications concurrently, overseeing budgets ranging from $10k to $375k. My role involves supporting the Project Management Office by ensuring objectives, deliverables, deadlines, and finances are meticulously managed. Leading cross-functional teams, I foster collaboration and effective communication to guarantee project success. I monitor project progress by tracking key performance indicators and taking corrective actions to keep projects on track. Regular stakeholder meetings are conducted to provide comprehensive status reports to senior management. Additionally, I utilize the Oracle JDE system to generate financial reports, issue purchase orders, and manage project budgets.

In my role as a Drayage Logistics Coordinator II at Total Quality Logistics, I managed an average of 65 daily drayage shipments for the southeastern United States. My responsibilities included creating, maintaining, and delivering weekly capacity reports, as well as managing procurement and operations for over 50 international customer operations concurrently. I also developed an internal reporting system to track employee key performance indicators, significantly enhancing operational efficiency and accountability.

As a Logistics Coordinator II, I continued to manage logistics operations with a focus on optimizing shipping processes and maintaining strong relationships with clients and freight carriers. My efforts in streamlining operations and ensuring timely deliveries contributed to the overall success of the logistics team.

During my tenure as a Logistics Coordinator, I played a crucial role in managing daily shipping schedules, dispatching trucks, and ensuring timely freight pickups. I maintained regular contact with existing clients to determine their shipping needs and provided responsive customer service to resolve any issues quickly and efficiently.

In my initial role as a Logistics Account Executive, I served as the primary contact for clients and independent freight carriers. I generated new business leads, made sales presentations to prospective clients, and negotiated shipping rates with carriers. I also managed daily shipping schedules, ensured on-time delivery of client freight loads, and met and exceeded all performance goals.

As the Golf Department Sales Lead at Dick's Sporting Goods, I was the in-store expert responsible for delivering exceptional customer service and providing direction to my team. I supported the hiring process, built a people-first culture, and strategically organized daily assignments to meet brand standards. My role involved training teammates on company procedures, coaching them to understand their responsibilities, and creating an inclusive environment. I upheld merchandising standards, managed inventory, and adhered to safety and loss prevention policies. My leadership by example fostered a collaborative and optimistic work environment, ensuring a hassle-free shopping experience for customers.

During my time as a Bank Teller at WesBanco, I adeptly accepted and processed various financial transactions while ensuring customer satisfaction and retention. I identified customer service issues, resolving them promptly to maintain a positive banking experience. By uncovering customer financial needs, I seized sales opportunities, promoting and selling the bank's products, services, and policies. My professional demeanor in appearance, interpersonal relations, and work ethic contributed to the bank's reputation for excellent customer service. I worked efficiently under daily deadlines and pressure, actively using banking software, Outlook, and Microsoft Office, while leveraging my math skills to ensure accuracy in all transactions. This role enhanced my ability to handle financial operations and deliver exceptional customer service.

During my two-year tenure at Bed Bath & Beyond, I held multiple roles that allowed me to develop a diverse skill set in customer service, sales, inventory management, and safety training. As a Hard Side Sales Expert and Stock Replenishment Specialist, I provided exceptional service by addressing customer inquiries, managing cash transactions, and ensuring shelves were consistently stocked. My role as Safety Lead Manager involved coordinating district-wide safety conference calls and training associates on safety procedures, which enhanced the overall safety standards within the store. Additionally, I assisted in freight receiving and became a Certified Bridal Consultant, offering personalized guidance to engaged couples. This multifaceted experience honed my abilities in customer interaction, operational efficiency, and leadership, contributing to my comprehensive retail management expertise.