Michael Hall Email & Phone Number

Marlow, Buckinghamshire, United Kingdom

• Practitioner in Behavioural & Personality Assessments, delivering feedback to C-Suite Candidates• Software Demonstrations promoting features and benefits of our Thomas Platform• Recommendations on optimising investment and driving for ROI.• Supporting SMEs & larger corporates improving Team Dynamics & Employee Surveys• Analysing and refining data for fit-for-purpose reporting, identifying key outcomes

Reading, United Kingdom

• Deploying & maintaining projects in Coutts Private Bank. Fraud and Mortgage Ops, Debt Mngt• Key contributor in £100k+ pa cost savings• Held highest Active Operations Management Coaching Certificate in RBS - Level 3• Coaching Senior Leaders in data-led methodology• Supporting strategic initiatives; right-shoring, head-count reduction, increasing productivityWorking as a Senior Business Consultant at Royal Bank of Scotland, involved optimising productivity focusing on; cost, quality & service – individually & team level. Worked my way through to Active Operations Management Level 3. I have worked in various Head Office functions in operational roles, including forecasting, resource planning/scheduling & process measurement. Additional strengths:-• Passion for identifying & delivering CI Opportunities• Adapts to new environments & relishes forging new relationships to drive through change• Proven track record of achieving exceptional results• Strategic acumen & transformation insight• Agile Management style - success demonstrated with Project & People Management

Reading, United Kingdom

• Research and data analysis using established techniques and tools including eWFM• Building and utilising business models for optimum performance • Delivery of staffing forecasts within manpower framework• Developing and maintaining stakeholder relationships• Recruitment lead for Customer Contact divisions, Centre Managers & HR• Compliance of Permanent/Temp Requisitions within lead-time• Negotiating Recruitment Agencies for the expedition of Certificates of Completion

Reading, United Kingdom

• Assessing & quantifying resourcing requirements for new products and services• Liasing with Business Heads and departments ensuring fit-for-purpose results• Analysing time measurement techniques using proven methodology• Challenging and negotiating staffing utilisation with operations area

Reading

• Recruitment; Supporting open-days, arranging interviews and assessing applications• Setting and monitoring individual performance plans and objectives• Managing workloads and planning resources within FSA guidelines• Undertaking disciplinary procedures in line with Group Policy

Reading, United Kingdom

• Identifying and maximising sales opportunities from a portfolio of premium clients• Forging strong relationships with external and internal customers• Complying with credit policy and regulatory guidelines• Receiving several written testimonials from clients

Active Ops Workware Coaching Accrediation, Pass

First person in RBS to achieve Level 3 Accreditation of the Active Ops Accreditation Programme. Feb 2018 - Level 3 AOM Coach ✅

Accredited Practitioner In Fluid Intelligence Psychometric Assessment

Accredited Practitioner In Emotional Intelligence Psychometric Assessment

Accredited Practitioner In Workplace Personality Psychometric Assessment

Accredited Practitioner In Workplace Behaviour Psychometric Assessment

Football, Fa Level 1 Certificate In Coaching Football

Industry Standard Time Measurement Methodology

Activities and Societies: PADS measurement qualification (Pre-determined Administrative Systems)

Certificate Of Management Level 3

Activities and Societies: Open Learning 5 modules passed.