Michael Hamel Email and Phone Number

Senior Director (Jan 2022 to present)Director (Aug 2018 to Jan 2022)Responsible for the vision, direction, and leadership of the operational practices of the Global Product Delivery division (~350 members in 38 cross-functional teams) and serve as the leader of the globally distributed Agile Coaches, Software Developers, Product Managers (Internal Tools), and the Business Intelligence team.• Managing a globally distributed staff and teams (~175 across U.S., U.K., Brazil, India, and Australia) • Providing operational and leadership coaching for Managers and Leaders throughout the GPD division (who lead Product Owners, Business Analysts, Software Developers, and QA).• Leading the Agile Community of Practice within GPD, and advocate for the adoption of these concepts outside of the division through relationship-building with key leaders in other groups.• Creating advancement opportunities and career growth availability for employees, reviewing existing org and make changes where appropriate to address any identified issues.• Overseeing the mapping and improvement of processes and workflows.• Collaborating with Leadership peers (VP-level) to establish and improve org standards and maintain a roadmap for improvement of practices, capabilities, staffing, etc.• Overseeing the development and execution of Operational Excellence training across the global org. (U.S., Brazil, India, Australia, New Zealand, U.K., Japan, etc.)• Designed and conducted onsite Agile Leadership and Role Training for Managers (India, UK)• Designed and conducted onsite workshops for Agile Thinking and Practices (Australia, UK, Brazil)• Developed a framework for evaluating team and organizational maturity. Presided over the rollout of this framework globally.• Created an operational reporting suite that became the foundation for the formation of a new Business Intelligence focus.

Agile and Lean Coach (01/2015 - 08/2018)Served as an internal consultant (FTE) for teams and managers throughout the company, providing support and guidance in the advancement of practices with a continuous improvement mindset in order to optimize the flow of value through the system.• Developed and conducted training in building and sustaining a culture based on Agile and Lean principles.• Conducted individual and group problem-solving sessions to practice the scientific method for problem-solving (PDCA): clearly define the problem, collect data to fully understand the context of the problem, root cause analysis, countermeasures to address root cause(s), check results, standardize and train to sustain changes.• Implemented a standardized visual management system to: - align and focus the organization around key performance metrics - enable effective problem-solving and decision-making through improved situation awareness - provide clear and quick escalation path - organize teams around prioritized work for improvement in flow efficiency• Trained and coached teams and individuals in Agile methods based on my 10+ years of experience as a Scrum Master and Coach on software development teams. (Web, Mobile, Infrastructure, and Retail systems.)

Led cross-functional software development teams, coaching a mentality and practice of continuous improvement to increase team and organizational delivery of value for our business partners and, ultimately, to REI customers.• Led a large scale project (working across 7 Scrum teams) which delivered two weeks earlier than initial business request primarily due to effective scope/schedule decisions made because of consistent team practices supporting predictability.• Experience in: - Point-of-Sale - desktop and mobile - Inventory management - eCommerce - IT Infrastructure

Managed software development projects from initiation to closure, serving as the Operations Coach for project teams.• Software project-type experience includes: Architecture, Web-based UI interface, Security, Server mail configuration and flow, Mobile identity management • Instructed and facilitated project teams’ adoption of the principles and best practices of Agile software development methodology. Guided teams’ progress in process of continuous improvement. Also provided short-term onsite training and guidance for an eastern European project team, with longer-term follow-up, mentoring, and oversight.• Served as the organization’s primary trainer in the use of Rally, a 3rd party software solution for managing project scope, team workflow, and project status. • Developed and maintained visual tools to improve visibility and clarity of project status to stakeholders, which were adopted throughout the organization.

Interfaced with Development, Application Support, Enterprise Test Management, Environment Planning, and Project Management to monitor the progress of both capital and operational projects and to strategize scheduling for release.

Developed and implemented policies/strategies to increase process efficiency and/or netback for T-Mobile. Examples: launched 4 new Outside Collection Agencies for champion challengers, streamlined reporting packages and reporting techniques, developed an updated agency audit process, etc.

Lead customer service representative of a team formed to service the existing automobile and home policies of AAA customers throughout Washington state. Served as the primary trainer for new employees.

Analyzed applicants’ credit reports and financial status to determine level of favorable risk for loan approval.