I am a dedicated and results-driven professional with over 15 years of experience in various leadership roles, particularly in customer service and operations management. My career has been marked by a strong focus on team leadership, strategic planning, and a commitment to delivering high-quality service.Currently, I have been working for nearly five years at Thetford Europe, a globally recognized manufacturer of refrigerators, toilets, and kitchen equipment for caravans and motorhomes. In my role I have overseen the operations in Scandinavia, ensuring that our customers receive exceptional service and support. My responsibilities have included managing the entire customer service process, from initial contact to problem resolution, while consistently meeting and exceeding performance targets.Prior to my time at Thetford, I held several leadership positions at PostNord, one of the largest logistics companies in the Nordic region. My roles included serving as a Production Area Manager and a Production Manager, where I honed my skills in personnel management, process optimization, and operational efficiency. I have a proven track record of leading teams to success, improving operational workflows, and enhancing customer satisfaction.My strengths lie in my ability to work collaboratively in a team, communicate effectively in Swedish and English, and leverage my extensive experience in customer service and logistics management. I am passionate about fostering a positive work environment and continuously seeking ways to improve processes and outcomes.