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- Collaborate with internal and external business associates to complete the setup of data integration points and ensure data is successfully synchronized between systems- Provide technical expertise and guidance to Zywave partners and assist with the implementation and support of Zywave applications, both internally and for our customers- Map data between web-based applications using a variety of third-party data mapping software platforms, including Dynamics 365, Salesforce, and Tibco Scribe- Interface with Zywave clients and third parties as needed to successfully troubleshoot and resolve configuration setup issues- Use information gathered from prospects and partners to ensure demonstrations are effective at showing how our products can benefit the customer- Assist with Data Services team training and cross-department support and training efforts

• Engage in qualified opportunities as identified by our customer sales teams, work collaboratively with them and our reselling partners throughout the sales cycle• Identify requirements of prospective clients to fully understand the desired solution• Use industry knowledge and language to illustrate our solutions, supporting and empowering the existing customer sales teams and reselling partners• Develop product demonstrations and prepare systems for presentation to prospects or customers• Use information gathered from prospects and partners to ensure demonstrations are effective at showing how our products can benefit the customer• Maintain a personal demonstration server and build sample data for demonstrations• Capture demonstration details with opportunity record to support accurate product and services pricing proposals and contribute to seamless sales to consulting hand off• Work with professional services to build and maintain alignment of technical information shared pre/post sales

• Managed and resolved incoming customer support incidents that consisted of customer application questions and problems in the areas of setup. Product functionality, testing, troubleshoot, and bugs/enhancements for Wennsoft products and Dynamics GP• Facilitated issue resolution by being a liaison between our customers and internal teams• Communicated Status of support incidents timely to clients and internal parties as needed• Assisted in testing major releases, service packs, and hot fixes as part of quality assurance• Assisted in implementation of new automation tool of support center and provided resources to aid department in utilizing the application’s API

▪ Working knowledge of SAP, NxGen, Oracle, and Lawson applications▪ Coach for Office 365 migration for Accounts Payable▪ Set up SharePoint sites for Accounts Payable, as well as provided training for SharePoint and Outlook▪ Proven analytical and problem solving skills; help department members daily with IT related issues▪ Work with supplier inquiry team to answer phone calls and emails to suppliers▪ Assisted with UPG invoice processing transition to Milwaukee, also including reporting and analyzing those reports to drive down backlog and aged items▪ Process, audit, and analyze supplier invoices▪ Review and process employee expense reports

 Review and process employee expense reports Process, audit, analyze, and pay supplier invoices Keep and file W9’s and process 1099’s at end of year Comply with SOX laws and promptly replied to auditors Code all expenses for company’s purchase orders Continually improve processes through software research and process improvement Experience working with IFS, Epicor, Quickbooks, Dynamics, Great Plains Developed cross-functional understanding with different account groups, including purchasing and general ledger Post journal entries, reconcile balance sheet accounts, and book all accruals Work daily with MS Office Suite, including Excel, Word, and Outlook