Michael Harbin Email & Phone Number

Drove Operational Excellence for start-up branch: Marketing, Sales and Project Management, Customer Service, Human Resources, P&L Management.• Increased sales closing rates through training and daily coaching. • Reduced voluntary turnover and attrition resulting in Branch achieving financial break even 3 months within first year.• Grew market penetration through aggressive marketing efforts to referring organizations. • Exceeded both policy holder and insurance carrier expectations through consistent operations and adopting “whatever it takes” mentality for Field Crews, resulting in nearly 100 5 star Google and Yelp reviews in our first year of Operation.• Developed and initiated regular Field crew safety training, Equipment readiness reviews and post-activity reviews resulting in continual growth and skill development for staff.

Fort Alexander, Manitoba, Canada

Accountable for overall business results for Grocery and Convenience store on First Nations reservation. Double digit sales growth annually from 2016 - 2022 thru leveraging vendor partnerships, strategic marketing initiatives and listening to the customer.Increased margin 25 basis points thru cost containment, strategic purchasing and competitive pricing.Focused on employee engagement, cross-training and performance management resulting in increased employee retention and satisfaction.

Winnipeg, Mb

Accountable for overall business results for a 158,000 square foot retail outlet.* Developed and implemented store level strategies to exceed customer expectations regarding corporate initiatives of Fast, Fresh and Full, resulting in 8% year over year sales growth.* Build diverse, accountable and engaged Assistant Manager team, developed high performers while menotoring future leaders.

West Kelowna, Bc

Developed and led all business activities for business unit while focusing on increasing sales and profitability. Designed and implemented turn-around strategy for poor performing business unit, resulting in positive sales growth over last 2 quarters.

Winnipeg, Manitoba, Canada

Supervised the efficient and effective movement of raw material and work-in-process inventory throughout the manufacturing facility, ensuring all jobs are completed on time and on budget. Responsible for managing freight cost on inbound raw material and outbound shipments of finished goods to customers. Implemented freight reduction strategy, resulting in $1M+ annualized savings through improved efficiencies in shipping process, enhanced integration with customers regarding anticipated needs and establishing long term relationships with key carriers. Responsible for creating and maintaining safe working conditions of warehouse and manufacturing facility. Experienced in purchasing, contract negotiation, vendor review and selection.

Winnipeg, Manitoba, Canada

Accountable for all program operations: program performance, call and data entry quality, business profitability and value productivity. Stake holder for all key performance indicators. Developed pro-active strategies for continuous improvement and client relationship management. Improved productivity by 36%, improved call quality by 24% and improved sales performance by 23% through effective administration of incentive and performance management programs.

Accountable for overall business results for a 93,000 square foot retail outlet. Responsibilities include regulatory compliance, staffing, developing a customer centric environment, seasonal merchandise procurement and display, and overall profitability.

Accountable for financial results, inventory merchandising, staffing and training, and scheduling forecasting to meet customer demand in an exploding micro-economy.Produced sales growth of 19%, annual sales target exdeeded by 7.3% and annual profit target exceeded by 10.3% in 85,000 square foot retail facility. Developed and promoted 4 Assistant Store Managers and 12 Department Supervisors.

Mba, Telecommunications Management

Bba, Corporate Finance And Banking