Michael Harley

Michael Harley Email and Phone Number

Senior Account Executive at Rising Medical Solutions @ Rising Medical Solutions
chicago, illinois, united states
Michael Harley's Location
Tampa, Florida, United States, United States
Michael Harley's Contact Details

Michael Harley work email

Michael Harley personal email

n/a
About Michael Harley

Michael Harley is a Senior Account Executive at Rising Medical Solutions at Rising Medical Solutions. He possess expertise in customer service, healthcare, leadership, process improvement, team building and 5 more skills.

Michael Harley's Current Company Details
Rising Medical Solutions

Rising Medical Solutions

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Senior Account Executive at Rising Medical Solutions
chicago, illinois, united states
Website:
risingms.com
Employees:
150
Michael Harley Work Experience Details
  • Rising Medical Solutions
    Senior Account Executive
    Rising Medical Solutions Nov 2024 - Present
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  • Rising Medical Solutions
    Account Executive
    Rising Medical Solutions Oct 2022 - Nov 2024
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  • Mymatrixx, An Express Scripts Company
    Account Manager
    Mymatrixx, An Express Scripts Company Jun 2011 - Oct 2022
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  • Mymatrixx, An Express Scripts Company
    Client Services Manager
    Mymatrixx, An Express Scripts Company Jun 2014 - Jun 2019
    Tampa/St. Petersburg, Florida Area
    Prepare and present quarterly and annual strategic stewardship meetings to show specific performance measures in comparison with myMatrixx book of business to promote client satisfaction, client retention, and upsell opportunities.Accountable for 15 west coast clients with over $750k in revenue with a retention rate of 100%Monitor account performance through data analytics, communicating program trends internally and to clients. Daily interaction with clients providing preventative consultation, analysis and issue resolutionBuilds and maintains effective relationships through comprehensive knowledge of client’s unique program set-upActs as the internal liaison for client on all operational processesMaintains high customer satisfaction ratings that meet organizational standardsLeads client interdepartmental meetings to review operational performance against client’s expectations and needs
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  • Mymatrixx
    Team Lead & Sme, Pharmacy Operations
    Mymatrixx May 2011 - Jun 2014
    Tampa/St. Petersburg, Florida Area
    Led new hire and on-going employee trainingPerformed annual employee reviews, ongoing mentoring and counseling, and performance improvement plansConsistently met specific Reporting & Monitoring metrics on a daily, weekly, quarterly, and annual basisLed new hire and on-going employee trainingPerformed annual employee reviews, ongoing mentoring and counseling, and performance improvement plansConsistently met specific Reporting & Monitoring metrics on a daily, weekly, quarterly, and annual basis
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  • Mymatrixx
    Customer Service Representative
    Mymatrixx Jan 2011 - Nov 2011
    Tampa/St. Petersburg, Florida Area
    Responsible for Waiting On Us queue, pharmacy rejections, and inbound callsConsistently exceeded standard metrics for the following queues: Waiting On Us - 90 authorizations completed per day, pharmacy rejections - 150 rejections completed per day, inbound calls – 3:30 average call time
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Michael Harley Skills

Customer Service Healthcare Leadership Process Improvement Team Building Account Management Outlook Microsoft Office Management Project Management

Frequently Asked Questions about Michael Harley

What company does Michael Harley work for?

Michael Harley works for Rising Medical Solutions

What is Michael Harley's role at the current company?

Michael Harley's current role is Senior Account Executive at Rising Medical Solutions.

What is Michael Harley's email address?

Michael Harley's email address is mh****@****ixx.com

What skills is Michael Harley known for?

Michael Harley has skills like Customer Service, Healthcare, Leadership, Process Improvement, Team Building, Account Management, Outlook, Microsoft Office, Management, Project Management.

Who are Michael Harley's colleagues?

Michael Harley's colleagues are Troy Ristau, Josh Grams, Shaun Coan, Debra Grotelueschen, Briar Kukla, Darlene Ondecker, Hunter Beans.

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