Michael Harper Email & Phone Number

Texas, United States

• Utilize regression/smoke testing on all new builds of the MVL suite of software, prior to scheduled training dates.
• Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
• Troubleshoot, debug, and maintain existing software.
• Monitor user feedback to recommend improvements to software.
• Compile documentation regarding release notes to keep the users, support, training and sales team informed about updates.
• Maintain proper documentation on the fragments of software including “ticket numbers” using rem statements.

Texas, United States

• Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I
• Maintain system capabilities by testing existing equipment and programs
• Train users on proper use of software
• Respond to customer queries in a timely and accurate manner, via phone, email or chat
• Analyze and document product issues
• Update ticketing system with information about technical issues and useful discussions with customers

Temecula, California

• Review files, records, and other documents while maintaining filing, inventory and databases systems.
• Manage and update databases locally and remotely using Department of Defense Sharepoint access to validate compliance with policies, guidelines and best practices.
• Manage Quarterly and Annual training certifications, update Digital Training Management System, publish weekly tracker for 30,60,90 day certificate expiration.
• Type, format, proofread, and edit correspondence, business and government forms, and reports.
• Manage calendars while arranging meetings and appointments for 60 personnel.
• Communicate with all employees and higher echelon to answer questions, disseminate and explain information needed to meet mission requirements.

• Employed strict attention to detail and astute planning skills to optimize maintenance budgets, meet or exceed scheduling requirements and maximize aircraft availability. Career highlighted by success and constant.
• Reviewed, documented and evaluated procedures, processes and systems to validate compliance with policies, guidelines and best practices.
• Supervised and continually trained 30+ personnel in all aspects of Structural Repair and mandatory training.

• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Performed daily sync meetings with Executive Management.
• Plan and conduct all physical fitness readiness tests for organization.

• Managed employees during pallet building, weighing, loading, staging, and unloading military aircraft for training and deployment operations.
• Determine the quantity and orientation of cargo and compute an aircraft's center of gravity while distributing cargo to ensure maximum fuel efficiency and loading capabilities.

• Managed four departments in all maintenance performed for organization to include all steps from planning to testing completed maintenance.
• Performed daily organizational meetings to ensure all scheduled duties will meet or exceed time expectations and to add any unscheduled duties to daily tasks.

• Perform repair work on composite components and skin.
• Positioning and assembly of components.
• Rework of frame and external metal skin damage of the aircraft.
• Work in compliance with production orders, design documents, concessions and inspection procedures.
• Prepare and solve queries, ensure follow-up and give feedback.
• Examine and sort work orders and drawings.

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance, 3.75

Activities and Societies: Sigma Alpha Pi; Peregrine - 77.5% -outperformed 90% of the United States Bachelor in Cyber Security - Magna Cum.

Associate Of Science - As, Military Technologies And Applied Sciences, 3.93