Michael Harper Email & Phone Number

Texas, United States

•Utilize regression/smoke testing on all new builds of the MVL suite of software, prior to scheduled training dates.•Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.•Troubleshoot, debug, and maintain existing software.•Monitor user feedback to recommend improvements to software.•Compile documentation regarding release notes to keep the users, support, training and sales team informed about updates.•Maintain proper documentation on the fragments of software including “ticket numbers” using rem statements.•Monitor the incoming tasks via DevOps and Teams.•Attend regular scrum meetings to communicate progress with stakeholders and other team-members.•Announce any blockers that may hold up a project and escalate when needed.•Assist operations and local quality function in tracking, documenting, and reporting quality levels.•Communicate with other team members on changes that may impact them.

Texas, United States

• Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I• Maintain system capabilities by testing existing equipment and programs• Train users on proper use of software• Respond to customer queries in a timely and accurate manner, via phone, email or chat• Analyze and document product issues• Update ticketing system with information about technical issues and useful discussions with customers• Share feature requests and effective workarounds with team members• Inform customers about new features and functionalities• Follow up with customers to ensure their technical issues are resolved• Properly escalate unresolved issues to Tier III

Temecula, California

• Review files, records, and other documents while maintaining filing, inventory and databases systems. • Manage and update databases locally and remotely using Department of Defense Sharepoint access to validate compliance with policies, guidelines and best practices.• Manage Quarterly and Annual training certifications, update Digital Training Management System, publish weekly tracker for 30,60,90 day certificate expiration. • Type, format, proofread, and edit correspondence, business and government forms, and reports.• Manage calendars while arranging meetings and appointments for 60 personnel. • Communicate with all employees and higher echelon to answer questions, disseminate and explain information needed to meet mission requirements.

• Employed strict attention to detail and astute planning skills to optimize maintenance budgets, meet or exceed scheduling requirements and maximize aircraft availability. Career highlighted by success and constant achievement. • Reviewed, documented and evaluated procedures, processes and systems to validate compliance with policies, guidelines and best practices.• Supervised and continually trained 30+ personnel in all aspects of Structural Repair and mandatory training.

• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.• Performed daily sync meetings with Executive Management.• Plan and conduct all physical fitness readiness tests for organization.

• Managed employees during pallet building, weighing, loading, staging, and unloading military aircraft for training and deployment operations. • Determine the quantity and orientation of cargo and compute an aircraft's center of gravity while distributing cargo to ensure maximum fuel efficiency and loading capabilities.

• Managed four departments in all maintenance performed for organization to include all steps from planning to testing completed maintenance.• Performed daily organizational meetings to ensure all scheduled duties will meet or exceed time expectations and to add any unscheduled duties to daily tasks.

• Perform repair work on composite components and skin.• Positioning and assembly of components.• Rework of frame and external metal skin damage of the aircraft.• Work in compliance with production orders, design documents, concessions and inspection procedures.• Prepare and solve queries, ensure follow-up and give feedback.• Examine and sort work orders and drawings.

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance, 3.75

Activities and Societies: Sigma Alpha Pi; Peregrine - 77.5% -outperformed 90% of the United States Bachelor in Cyber Security - Magna Cum.

Associate Of Science - As, Military Technologies And Applied Sciences, 3.93