Acquired Property & Casualty Insurance License, provided support through product information to clients, through time management was able to develop opportunities for clients while performing self development in achieving business contacts and creating better customer experiences. Within the office was able to improve strategic direction of the agency while coaching team on new products and increasing our customer experience, technical skills, time management, team goals through our passion of customer facing experiences and phone experiences. Worked with Microsoft Office products to develop follow-up skills in utilization of data driven results.

Performed Administrative duties to include hiring process for complete employment life cycle to include utilization of applicant tracking system, to screening telephone calls, conducting interviews, orientation, procedure follow up, employee reviews, organization internal development process. Worked with the administrative support team on policies, evolution of new software, procedures to improve workplace standards. Worked with General Managers to coach follow-up skills, customer service experience, decision making modules, talent acquisition processes, communications goals. Manage multiple projects from new store openings, remodels, marketing, employee retention, screening of applicants, processing work orders, scheduling meetings and staffing modules. Was point of contact for all General Managers needs to resolve issues by providing guidance in a leadership role and teaching the attention to detail with a consistent approach would meet the vision of the company.

Daily Operations of 2+million dollar sales environment, which would allow me to conduct several daily HR roles such as providing education, performing interviews, keeping records of training. Would work on team project within the organization to develop managers and include decision making process through strong organization skills, understanding levels of productivity and the logistics of the business. Supported coordination of company objectives of sales, hiring, training, maintaining high operational standards.

Ensuring Product was managed for the business flow within the retail environment. Performing customer facing interactions to up-sell products in business like manner to drive team goals and improve customer experience with the products. Provide training to staff about the products their ability to impact the customer experience while impacting the development of their skills towards being a competitive sales person.