Manager Client Services
CurrentResponsible for creating and managing the strategic and day-to-day relationships with assignedclients, ensuring communications and presentations are reflective of company values; respond toescalated issues presented by assigned staff or clients in a timely manner; ensure incidentreporting occurs in a timely and accurate manner; participate in the business requirementmeetings, suggesting products/services that will fulfill clients needs; coordinate with internaldepartments to… Show more Responsible for creating and managing the strategic and day-to-day relationships with assignedclients, ensuring communications and presentations are reflective of company values; respond toescalated issues presented by assigned staff or clients in a timely manner; ensure incidentreporting occurs in a timely and accurate manner; participate in the business requirementmeetings, suggesting products/services that will fulfill clients needs; coordinate with internaldepartments to resolve issues; maintain up-to-date knowledge on company technical capabilitiesand services in order to meet client's objectives. I also manage operational processes including, management of lead base, participate in analytical research of lead base such as demographics, performance analysis, maintain some responsibility for dialer performance management, manage marketing campaign by reviewing lead list dialing strategies and adjust plans accordingly if needed. Provide articles for submission to prospective clients for RFPs marketing our site/company as a viable option for placing busines. Show less
