Michael Haswell Email & Phone Number

Mavenir Systems 2008 – PresentProject Manager/Staging CoordinatorProvide Project Management/Vendor Technical Management/Configuration Management for all system hardware. • Ensure all hardware configurations are reviewed and approved prior to equipment ordering.• Manage the on-going technical relationship with the systems integrator.• Review all hardware received from integrator to ensure power, cabling, firmware meets the company’s specifications and is industry compliant.• Final staging of hardware to include power testing, proprietary software loaded and tested and configured to the customer’s specifications.• Provide solutions for hardware requirements as needed by systems development.

Avelo Mortgage 2007-2008Telephony AdministratorMaintain Aspect EnsemblePro call center applications including IVR, EPro ACD, ECM Dialer and Lyrical agent application. Maintain data center for all installed equipment including servers, circuits, power and cabling.• Managed all modification projects. • Resolved all assigned tickets within SLA. • Install new equipment within schedule. • Maintained all documentation for call flows. • Maintain all A/V equipment.

Genband (formerly Tekelec SSG) 2006-2007Professional Services EngineerProvide on-site and remote installation support for the Genband M6 VoIP Application server and G9 Softswitch/Gateway platforms. • Completed all installations within budget and schedule constraints. • Worked with different VoIP protocols including SIP, MGCP, SCCP. • Provided as built documentation including network diagrams. • Provided technical support and troubleshooting for customers during installation phase including hardware RMA’s and software patches and upgrades. • Created MOP’s for all activities. • Managed projects as assigned by management.

Managed multiple installations of EADS/Intecom products for new and existing customers across the country. • Achieved all corporate revenue objectives while completing projects within agreed schedules. • Assisted with ISO 9000 procedures for Implementation group. • Completed PMP Certification training. • Completed CCNA boot camp.