Assignment at Dover Fueling Solutions. Answering multi-line phone system, 100% accurately directing customers, clients, and staff based upon identifying needs. Receive and sort mail, notifying staff of packages received. Greet all incoming clients, customers, and staff, creating positive interactions and providing excellent service. Enforcing security policy for all staff and visitors by assigning and collecting visitor badges per company policy.

Managed multiple project and specialized initiatives relating to Foster Care Litigation. Wrote and submitted legislative reports, working with multiple internal and external stakeholders. Served as IT Liaison for division, working with other internal stakeholders related to enhancing computer systems. Completed written communications with the Federal District Court and Court Monitors regarding Foster Care Litigation. Analyzed data reports to ensure compliance with internal and court-ordered standards. Managed Program Specialist VIIs, ensuring compliance with projects and special initiatives for remedial orders. Possess great oral and written communication skills.

Analyzed statute and policy, working with internal and external stakeholders to modify and write new policy. Coordinated special initiatives between various divisions. Served in IT Liaison role for division, tracking IT enhancements and reviewing documentation for completeness and accuracy.

Developed instructor-led and eLearning curriculum for multiple divisions. Managed 10 staff and their multiple training projects, ensuring compliance with policy and statute. Training projects included new hire, advanced development, and leadership training. Training audience included internal and external stakeholders.

Facilitated new hire, advanced development, and leadership training for various divisions. Analyzed training curriculum, ensuring the curriculum met DFPS policy and legislative statute. Developed training curriculum for new hires, tenured caseworkers, supervisors, and other leadership staff.