Developing and facilitating quarterly team training plans in line with store targets and requirements as well as individual team learning development plans. Collaborating with Complex Manager and Coordinators to develop strong strategic succession plans for service roles.Championing a robust safety culture by engaging with teams by facilitating quarterly national safety campaign training sessions and conversations focusing on individual wellbeing, fostering greater involvement and participation across all areas of store operations.Managing and tracking KPIs including sales budgets, forecasts, rostering, compliance and safety. Collaborating with other senior store leaders to implement store-level strategies and initiatives to meet business targets. Implementing inventory management department strategies to ensure inventory accuracy and housekeeping processes resulting in a stronger in-stock position, essential for the business’ rollout of click and collect and a growing online market presence.Liaising directly with national buyers to ensure we can fulfil large trade orders and meet the needs of our commercial customers at store level.Delivering on 'best experience' to our customers through continuous coaching and development of teams to identify and tailor the needs of our customers, both retail and commercial. Empowering teams to make informed decisions by going the extra mile to assist and foster customer engagement and retention. Engaging with local community groups to build positive relationships by spending time in the community including local primary schools, charity events and clubs.

Leading retail teams in the competitive petrol convenience retail market, with a unique offering of Boost Juice, barista coffee and Fresh Frontier Salads. Overseeing a team of Boost team members and team leader, baristas and store cashiers.Responsible for rostering, food safety compliance, loss prevention, dangerous goods compliance, KPIs, performance management, recruitment, stock ordering, leading customer service, merchandising, QSR management.

QSR store manager overseeing financial controls, training, COGs inventory management, recruitment, customer feedback, local area marketing, regulatory food safety and compliance.