Michael Helland Email & Phone Number

Evaluated and analyzed insurance applications and supporting documents to determine risk levels and eligibility for coverage.Utilized underwriting guidelines and company policies to make decisions regarding coverage limits, premiums, and deductibles.Assessed the potential for claims by analyzing applicant's financial information, loss histories, and other relevant factors.Developed and maintained relationships with wholesale agency partners.Monitored assigned partners underwriting results, premium growth and loss trends.

Effectively communicated with internal and external agents to ensure their understanding of product guidelines.Provided exceptional customer service and resolved inquiries or concerns by effectively communicating with clients, agents, and other departments.Developed and maintained relationships with our admitted products agency partners. Monitored agency partners underwriting results, premium growth, and loss trends.

Served as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering question, resolving issues, facilitating overall service of accounts and processing business transactions.Utilized and adhered to internal guidelines, procedures, and service standards to ensure that all assigned work/transactions was processed in a timely manner and met compliance standards.Participated in problem solving activities to define problems, identify root causes, design test solutions, implement solutions, and utilized continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems.

Performed a wide range of customer service activities including quoting and selling insuranceAnswered questions from callers about their policiesDescribed and advised on insurance coverage optionsServiced customers by taking payments and changing payment plans. Also processed policy changes such as address changes, vehicle additions and/or coverage changesWorked with underwriters to validate newly bound policies for motorcycles, ATV/UTVs, watercraft, bicycles and events

New Berlin, Wi

Ability to work under pressure.Cash-handling skills.Exceptional with guest relations and experienced in sale techniques.Problem-solver as well as the capability to handle issues at the smallest level with minimal supervision. Effective communication between all members of restaurant from top down including but not limited to management, kitchen staff, hospitality members and peer servers. Upheld safe food practices and company policies adhering to sanitation. Complete menu knowledge.

Sussex, Wi

Responsible for access control to/from secured site.Completed daily log of activities during the work shift.Produced an incident report if a situation deemed necessary.Patrolled through office quarters ensuring safety and security were kept at the utmost importance.

Jackson, Wi

Responsible for the proper production of packaged consumable goods. Managed a complex machine that consisted of 2 hoppers, a chute, an auger, agitator and filler. Led a team of 5-6 on a daily basis to ensure food production safety and quality were at a premium.

Fort Carson, Co

Responsible for the preparation of all-source intelligence products to support the combat commander. Assisted in establishing and maintaining systematic, cross-referenced intelligence records and files. Received and processed incoming reports and messages. Assisted in determining significance and reliability of incoming information. Assisted in integrating incoming information with current intelligence holdings to determine changes in enemy capabilities, vulnerabilities, and probable courses of action. Assisted in the preparation of Order of Battle records using information from all sources and assisted in the preparation of strength estimates of enemy units. Assembled and proofread intelligence reports and assisted in consolidating them into military intelligence. Prepared Intelligence Preparation of the Battlefield (IPB) products.

Hartford, Wi

Customer service relations with the sale of tickets and concessions. Responsible for the sanitation of the theaters after every show and for the cleanliness of the equipment used for the preparation of concessions. Promoted to projectionist where I was single-handedly responsible for the proper viewing of movies. On the job training was provided. Supervisory training was provided. Cash handling skills.