Call Centre Supervisor
University Of British Columbia
• Developed rapport with a diverse arrange of alumni, parents of students, and community supporters. • Raised over $65,000 for UBC by identifying through conversation the contact’s areas of interests, making a strong case to give, and tactfully responding to objections. • Trained and motivated new and senior employees by adapting to each student caller’s personal style and needs. • Solved problems independently with expediency while leading shifts to meet a diverse range of goals… Show more • Developed rapport with a diverse arrange of alumni, parents of students, and community supporters. • Raised over $65,000 for UBC by identifying through conversation the contact’s areas of interests, making a strong case to give, and tactfully responding to objections. • Trained and motivated new and senior employees by adapting to each student caller’s personal style and needs. • Solved problems independently with expediency while leading shifts to meet a diverse range of goals. • Tracked results and issues which were then reported to management. Show less