Michael Hernandez Email & Phone Number

Irvine, California, United States

San Bernardino, California, United States

Responsible for patient collections, when the financial responsibility falls on the patientMakes financial arrangements and informing patients of all coverage options, such as Government programs or Financial CAREEnsures reimbursement to Air Methods from patients or other responsible parties and assist patients in understanding their healthcare insurance coverage and any patient liabilityMake final determinations on collectability and balancesManage incoming/outgoing calls from/to patients/guarantors, insurance companies, and attorneys; Complete conference calls and/or transfer calls to the appropriate departmentReview and resolve accounts where the patient is uninsured, there is any residual patient financial responsibility after insurance, and accounts which require additional investigation and special handlingProvide information to patients or other responsible parties about coverage details and payment optionsTake payment Thoroughly review, document, and resolve patients’ or responsible parties’ communicationsAccurately perform skip tracing to ensure best contactWork cross-functionally to complete multiple department assignmentsAssist in remedial training and cross-functional efforts

United States

Assist with providing solutions for customer concerns, account reconciliation, and reducing delinquencyAccounts receivable aging analysisReceive incoming calls and outbound calls from micro business clientsConsistently achieve personal and department goals In-house recovery and 3rd party collections for recovery remediesAccurately perform skip tracing using tools such as Accurint to ensure best contactRegular interaction with senior management regarding issue and strategiesProcessing Cash Receipt and Credit Memos

United States

Problem solving data involving new ideas and plans for better work environmentFacilitate with the development of new hiresProvide exceptional customer experience for new and existing customers to maintain a profitable customer relationship.Rank top 30 in company in increase revenue Accrued incentive and bonus for exceptional performancePromoted after training was completedRecovery collector for a third party collection agencyManaged Capital One accounts in first placement charge off to fifth placement charge off

Brea, California, United States

Provided new and creative ideas for motivation in the workplace Gave world class customer service for small business clients and provided new ways to develop their business and therefore provide growth for the client and the companyReinforce the development and growth with new and existing employees by providing new ways to overcome objectives faced each day with our clientsRanked top 10 in site for sales and outstanding customer experienceIncreased profits and sales by offering new products to existing clients and customersManaged personal and business credit card clientsManaged unsecured personal and business loansPromoted within first 6 months of employment