Michael Herschmann Email & Phone Number

County Dublin, Ireland

Key Achievements:• Design and Roll Out of IT solutions according to customer needs.• Successful infrastructure installation, support and administration including physical installation and setup of server, network appliance, SAN hardware, cabling and troubleshooting• Effectively ensured power requirements were identified and set in place.• Efficiently updated and maintained floor plans and installation documentation. Key Roles:• Working as part of the Dublin DC team, I provided on-site support including the receiving, inspecting, tracking, installation, documentation, and support of technology equipment. This included network equipment, storage systems, and cabling within the various data centre environments.

County Dublin, Ireland

Key Achievements:• Successfully troubleshot issues and provided optimum solutions on servers resolving technical problems with equipment, both hardware and software.• Efficiently performed numerous server builds and rebuilds.• Achieved recognitions as a key member of the Windows 7 migration team.Key Roles:• Worked as major player in the onshore Wintel team providing support to Bank of Ireland’s server estate. This included working together with the offshore team, maintaining the day to day availability of service for the customer. I was also involved in important BAU, RFS and project work.

County Dublin, Ireland

Key Achievements:• Provided recognised and relied upon second line support for the desk side support team.• Effective in troubleshooting issues on servers working with vendor support contacts, efficiently resolving technical problems with equipment, both hardware and software.• Developed an in-depth and respected working knowledge of Certus VMware environment. • I became recognised as the main business contact if problems occured with file transfer system - Connect Direct. This involved contacting external and internal users to resolve file transfer problems.• Efficient daily backup checks on Symantec Netbackup, including overall backup system health checks, resolving problems and rerunning backups if failure occurs. I also added and removed new and old servers to the backup schedule, if required.• Efficiently conducted Cirats and deviation work (Compliance), maintaining IBM standards for entire server estate.• Conducted vital reporting to IBM and Certus on a weekly and monthly basis. This included software usage and licensing statistics, KPI stats and root cause analysis. • Recognised point of contact for Dialler system. Distributed reports within Certus to establish how often they contacted their own customers and when they could be contacted again, as per Irish law.• Provided Symantec antivirus system checks and maintenance. • Performed start of day processes, daily checks maintaining server and system health, and ensuring all overnight processes ran correctly, conducting Resolution and Reporting where needed. Key Roles:• Working for Certus, I was a key part of a team maintaining the day to day service availability for our customers. This included network and email availability, Antivirus, file transfers via Connect Direct, Symantec Net Backup and reporting.

County Dublin, Ireland

Key Achievements:• Consistently successful in troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.• Main point of contact for installing software, patches, updates on Desktops, Laptops and Servers.• Responsible for Troubleshooting network, software, printing problems.• Effectively assisted staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.• Successfully worked with vendor support contacts to resolve technical problems with desktop computing equipment and software.• Ensured desktop computers interconnected seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.• Worked with procurement staff to ensure optimum cost savings in the purchase of hardware and software.• Responsible for assessment of functional needs to determine specifications for purchases.• Efficiently maintained the company’s telephone system.• Provided vital problem analysis, management and resolution of client issues with the aid of available desktop tools (e.g. help files and Knowledge base articles).• Responsible for the patching of comms cabinets to ensure all ports were live for users.• Became known for providing first level support for users that connected through Citrix to the Bank of Ireland network.Key Roles:• I was responsible for the support of over 600 users in a busy and dynamic working environment, 200 of which worked on a busy trading floor in a live trading environment. This presented daily challenges to overcome with both hardware and software continuity and effectiveness.

Johannesburg Area, South Africa

Key Achievements:• The successful installation and maintenance of PEC service station systems, including both hardware and software• The effective installation and maintenance of all Dell networks (Cable and wireless) for a major South African retail company (The entire Ellerines group, including Ackermans, Home Comforts, Lewis, Town Talk, and Ellerines itself• Performed effective software upgrades for SARS (South African Revenue Service)Key Roles:• Working as a valued member of a team of field service engineers, I installed and maintained the petroleum management systems of large petro-chemical Companies (BP, Shell, Total, Sasol, Exel), as well as companies from other business sectors