Michael Hickey Email & Phone Number

Houston, Texas Area

• Responsible for overall coordination, status reporting and stability of project oriented work efforts. • Establishes and implement project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.• Assemble project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review and escalating functional, quality, timeline issues appropriately.• Responsible for tracking costs, key project milestones and adjusting project plans and/or resources to meet the needs of customers.• Coordinates communication with all areas that impacts the scope, budget, risk and resources of the work effort being managed.• Designs, implements, evaluates and audits project management processes and templates.

Perform all the duties and responsibilities of a business analyst and project manager at a more experienced level of decisiveness, intuition, creativity, sense of responsibility, and planning and organizing abilities. Responsible for identifying all the business requirements needed to successfully enhance existing clients and collections systems and implement new clients to new financial collection systems. Assist the Application Development group to refine their project management, analysis and implementation structures to deliver valuable, quality products and services to the organization.

Work closely with the Mortgage Loan Servicing group to examine existing business models and the flows of data in the business while managing several teams and projects with assigned tasks to complete projects in a timely manner. Discuss findings with the business unit and possible enhancements outlining the improved IT solution. Create project plans and other supporting documentation outlining the designs of new applications or system enhancements, specifying the data, files and logical operations the system will perform and the way data will be viewed by the user.

Coordinate the internal process required to respond to RFPs (Request for Proposals) for financial institutions, including input and feedback from multiple departments (Marketing and Product Management). Maintain/enhance standard information on file, including pricing models, system capabilities, and boilerplate RFP responses.

Responsible for the design, enhancement and implementation of new and existing products on the BISYS suite of back-office banking application products.

Performed several roles within the Loan Operations Documentation Division providing support to Texas branches and internal operations.