Michael Higgins Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

My project experience has allowed me to combine my advisory, architecture, and engineering skillsets to help some of Deloitte’s largest clients with their cloud transformation programs. This exposure across the technology stack from development to architecture, program delivery, strategy and business case help me to provide a holistic view of transformation that helps our clients break down and plan through the complexity of enterprise modernisation.

Brisbane, Queensland, Australia

• Consultation to understand the strengths, weaknesses, opportunities and threats present in a prospective client’s IS infrastructure and their business requirements• Design of a technical solution based on these findings• Developing pricing and quotes for this solution• Proposal of the MIS solution to the prospective client

Brisbane, Queensland, Australia

• Visiting client head offices to act as the front point for MIS deployment and support. This required a strong skill set in all areas of our service offerings including DaaS, networking, IAM, cloud storage (FileCloud), Veeam and Shadow Protect BaaS, PaaS, 3CX VoIP, exchange and print management, PCs and peripherals.• Level One and Two helpdesk calls for a variety of large scale clients from a number of industries (primarily Healthcare, Finance, Mining, Manufacturing, Tourism and Law)• Management Reporting: creation of Visualisation (PowerBI) and Data Analysis• Network Security Audits

Brisbane, Queensland, Australia

Consulting to Lactalis Group as part of the final year of my QUT degree with a project team of three.We utilised an agile SCRUM approach to develop an API layer and a supplier facing portal. My focus as a business analyst and solutions architect was to: • Elicit stakeholder needs to translate into prioritised functional requirements • Design, implement and test our solution to address these requirements • Prepare comprehensive reporting/documentation for Lactalis Group and QUT

Brisbane, Queensland, Australia

Subcontracts to Telstra and TPG to install Fibre Optics and establish connectivity. This involved:• Coordinating with a range of stakeholders (clients, project managers, building or construction site management and suppliers) to manage access, installation and business disruptions• Problem solving network connection or quality issues• Working on high security projects for clients throughout the CBD and the wider Brisbane region• Safety regulation compliance

Brisbane, Queensland, Australia

This position involved customer service, payment processing, order preparations and delivery.

Brisbane, Queensland, Australia

This role involved supervising children, processing purchases and working in teams to assemble or disassemble inflatable climbing frames.

Bachelor Of Business - Finance, Bachelor Of Information Technology - Information Systems

KEY COURSES Business Analysis and IT: Information Systems Consulting, Business Requirements Analysis, Enterprise Architecture, IS.

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