Michael Hill Email & Phone Number

Forest Park, Ga

• Test, troubleshoot, diagnose and repair desktops and laptops• Replace and/or repair faulty components on items• Configure computer systems• Install various software and apps as needed• Image using WDS and/or Ghost• Update issue and resolution into ticketing system• Physically move items in location and in Inventory Management System (IMS), distribute laptops to users, and maintain organized inventory of spare equipment• Coordinate with team lead, Project Managers and members of Management team regarding special orders, requests, and procedures• Coordinate with members of other departments regarding location or availability of inventory items• Follow all protocols and documentation or processes of the configuration team

Georgia, United States

• Work onsite at the UGA campus in Griffin, Ga to assist with the setup and testing of client provided cellular-connected wireless networks/laptops and assist end users (students with connecting to the provided network).• Site equipment is setup, Cradle points and DRC tested and ready for GCA students EOCT/EOG testing.• Assist over 50 students/staff with technical issues throughout testing to ensure %100 completion rate.• Document every issue and completion of task to Region tech/Sector Lead for accurate indication of records• Gather all GCA equipment and store in totes for the next day of testing.

United States

• Ensured safety compliance while handling a combination of 5-6 mechanical and manual equipment. • Operated and maintained 1-2 vehicles to ensure timely order filling and compliance with all OSHA standards, as well as federal and state regulations.• Used SAP inventory management software to track all inventory from manufacturing to the warehouse to point-of-sale. • Provided support to complete all work orders in an 111,000 square foot facility.Key Contributions• Promoted compliance processes by following all filling, shipping, and technology guidelines.• Successfully sorted and packaged 40-60 aircraft personnel/aircraft parts per shift. • Maintained 90% data accuracy using “MIGO” data storage, a program that derived from SAP Software.

United States

• Applied object-oriented software principles to gain data storage, increase data retrieval speed and efficiency by 40-50%, and improve communications abilities for 25-50 students and staff. Key Contributions• Utilized SQL import and PHP coding to develop an online store generating $100 in revenue in 1 month.• Created a Microsoft Access Database in 1 month to store records for leveraged security system, connecting database information from any personal computer (PC) with Access software.• Developed an Easy Access Flight Itinerary program using Java coding to fly and land drones within 1.5 meter area as part of a “Robotic Lab” project.

Master Of Science - Ms, Computer Science

Bachelor Of Science - Bs, Computer Science