Michael Ho Email & Phone Number

Singapore

• Manage the development of prepaid portfolios, from product strategy, user testing and life-cycle management
• Responsible for reporting and analysis on key drivers and product performance, coordinating with other internal departments to ensure data accuracy and robustness
• Manage product related escalations on product behavior and waiver requests from Sales and Hotlines Customer care handling - 30 plus customer care issues weekly➢ Approval of ad-hoc registrations➢ Approval of prepaid.

Singapore

• A steward of good data practices and assisting in the preparation of materials for channel updates, performance reviews, quarterly sharing decks
• Support SMM with creation of quarterly performance reviews for both In-store Branding (ISB) and Rider Marketing (RM), liaised with and collected documentation from all 11 markets across APAC for best practice sharing
• Coordinated with key business stakeholders in all APAC teams to understand how channels are activated in each market, supporting in the regional planning and sourcing end to endRider backpack replacement policy.

Singapore

• Analyse UOB's social media campaigns using SaaS platform Sprinklr for social listening to monitor and promote engagement with customers
• Utilize editorial calendar on Google Sheets to plan, manage and implement UOB's social media content and campaigns
• Coordinate with external agency partners to ensure images, videos and captions are prepared and deadlines are met for UOB's social media postsInternational Women’s Day:➢ Interviewed the founders of Bynd Artisan and Hot.

Bachelor Of Arts - Ba, Media And Communications, Politics And International Studies

Foundation Studies, 90%

Igcse

CCA - Tennis: > Captain of 'B' Division team (2014-2015) > Awarded player's player of the year (2013-2015)