Achievements: • Debug scripts, troubleshoot server connections, configure SSIS Packages, and incorporate custom logic in workflows to resolve access to urgent reports for an Oil & Gas client preventing delay of $4M in credits.General Responsibilities:• System/Server/Database Admin• ETL/workflow process• Desktop support• Network security

Achievements:• Pricing and Marketing Strategies: Increased Q1 & Q2 revenue by 461%, online conversion rate by 338%, total orders by 180%, and average order amount by 36%.• Process Improvement & Automation: Improved order management processes by utilizing Microsoft Power Platforms/APIs to extract email order details, create purchase/sales orders, track order progress, and store data, saving ~30 min/day (15 hours/month).• Organization & Productivity: Structured Outlook email folders by vendors and automatically download/rename invoices to appropriate repositories for quick and organized access by bookkeeper, saving ~15 min/day (7.5 hours/month).• Problem-Solving, Scripting, and Cost Saving: Solved product warranty association issue while avoiding costly premium subscription (~$270/month) by automatically downloading invoices and applying Python scripts in conjunction with Power Automate to extract and store serial numbers for warranty purposes. General Responsibilities:• Marketing & Social Media: Managing social media platforms and create blogs/posts on featured products by utilizing ChatGPT, saving ~1h per day (25 hours/month), and optimizing/creating Google Ads to increase exposure. • Data Analysis & Data Entry: Maintain, analyze, and develop logical functions and VBA scripts in Excel to automate pricing and date, evaluate product performance and viability, track inventory turnover, and preparing data for bulk import/export to/from sales platforms.• Back Office Operations: Capture payments, invoice processing, troubleshooting, negotiations, and quotes.

• Team Lead for overall project management, created team agreement, developed project charter, approved final edits, and fostered a collaborative environment.• Utilized statistics to visualize key relationships leading to implementable recommendations.• Optimized Python code and DAX measures for dataset cleaning, merging, and normalization.• Designed and structured interactive features of project visualization within PowerBI.

Achievements:• Process Improvement: Innovative use of equipment that increased productivity (packages/hour) by 25% on outbound and 10% on inbound by preventing 97% of EDI checks through key entry. Implemented new approach to address late inbound shipments, preventing service failures of major ($100M+) accounts. • Data Analysis & Reports: Analyzed data to predict shipment volume, set KPIs, measure productivity, address data entry errors, and prevent service failures (~$2000/month) and CBSA penalties/fines (~$20,000/month).General Responsibilities:• Managed daily operations: Tasks include emails, inquiry cases/reports, meetings, delegation, interviews, load planning, payroll submission, audits, training, conflict resolution, equipment maintenance, and file retention.• Cross Functional Communication: Maintained positive relationship and effective communication of key issues between support departments (HR, IE, BD, IT, PE) on a need-to-know basis.• Advanced Industry Knowledge: Ensured strict adherence to FAA and local airport guidelines, applied research to directly support successful CBSA investigations, and achieved GOS (Specialist Role) due to advance knowledge of industry and internal processes to become an asset in auditing, training, planning, and conference meetings.CHSP Co-Chair, Sep 2016 – Sep 2017• Directed monthly meetings to primarily address employee safety concerns and improvements.--Volunteer and Leadership Experience--Lead Calgary Internal Auditor, Jun 2015 – Sep 2020• Passed internal and corporate annual audits by developing tutorials and reinforcing the importance of running and maintaining reports through OPSYS and analyzing critical flight documents.