Michael Hoang Email & Phone Number

Calgary, Alberta, Canada

• Achievements:
• Debug scripts, troubleshoot server connections, configure SSIS Packages, and incorporate custom logic in workflows to resolve access to urgent reports for an Oil & Gas client preventing delay of $4M in credits.General.
• System/Server/Database Admin
• ETL/workflow process
• Desktop support
• Network security

Calgary, Alberta, Canada

• Achievements:
• Pricing and Marketing Strategies: Increased Q1 & Q2 revenue by 461%, online conversion rate by 338%, total orders by 180%, and average order amount by 36%.
• Process Improvement & Automation: Improved order management processes by utilizing Microsoft Power Platforms/APIs to extract email order details, create purchase/sales orders, track order progress, and store data.
• Organization & Productivity: Structured Outlook email folders by vendors and automatically download/rename invoices to appropriate repositories for quick and organized access by bookkeeper, saving ~15 min/day (7.5.
• Problem-Solving, Scripting, and Cost Saving: Solved product warranty association issue while avoiding costly premium subscription (~$270/month) by automatically downloading invoices and applying Python scripts in.
• Marketing & Social Media: Managing social media platforms and create blogs/posts on featured products by utilizing ChatGPT, saving ~1h per day (25 hours/month), and optimizing/creating Google Ads to increase exposure.

• Team Lead for overall project management, created team agreement, developed project charter, approved final edits, and fostered a collaborative environment.
• Utilized statistics to visualize key relationships leading to implementable recommendations.
• Optimized Python code and DAX measures for dataset cleaning, merging, and normalization.
• Designed and structured interactive features of project visualization within PowerBI.

• Achievements:
• Process Improvement: Innovative use of equipment that increased productivity (packages/hour) by 25% on outbound and 10% on inbound by preventing 97% of EDI checks through key entry. Implemented new approach to address.
• Data Analysis & Reports: Analyzed data to predict shipment volume, set KPIs, measure productivity, address data entry errors, and prevent service failures (~$2000/month) and CBSA penalties/fines.
• Managed daily operations: Tasks include emails, inquiry cases/reports, meetings, delegation, interviews, load planning, payroll submission, audits, training, conflict resolution, equipment maintenance, and file.
• Cross Functional Communication: Maintained positive relationship and effective communication of key issues between support departments (HR, IE, BD, IT, PE) on a need-to-know basis.
• Advanced Industry Knowledge: Ensured strict adherence to FAA and local airport guidelines, applied research to directly support successful CBSA investigations, and achieved GOS (Specialist Role) due to advance.

Ict 700 Bi Introduction, Dm/Dw, & Db Administration

Data Analytics Certificate, 4.0 Gpa

Business Administration Diploma, Accounting

BA Diploma - Accounting Major

Bachelor Of Applied Science - Basc, Natural Sciences