•Oversee hiring, training, and scheduling for a staff of 1,500 Team Members• Ensure all Team Members carry out duties in accordance with departmental policies and, procedures• Ensure cleanliness, service, and product quality of suites to meet or exceed brand standard.• Ensure departmental operating costs are met as dictated by CPOR.• Plan, delegate, and monitor monthly, quarterly, and annual goals.• Rolled out guest comments tracking to pinpoint specific floor strengths and… Show more •Oversee hiring, training, and scheduling for a staff of 1,500 Team Members• Ensure all Team Members carry out duties in accordance with departmental policies and, procedures• Ensure cleanliness, service, and product quality of suites to meet or exceed brand standard.• Ensure departmental operating costs are met as dictated by CPOR.• Plan, delegate, and monitor monthly, quarterly, and annual goals.• Rolled out guest comments tracking to pinpoint specific floor strengths and opportunities of service• Created and implemented labor tracking to streamline on-call labor.• Created and implemented Team Member requisition tracking to ensure labor force is not below minimum staffing levels.• Created and implemented Manager inspection tracking to ensure Management inspection quotasare met.• Created and implemented Team Member productivity report to ensure proper time spent in vacant and occupied suites. Show less

• Resolved guest concerns, inquiries, and challenges using problem solving and negotiating skills.• Ensured all departmental policies and procedures are followed to provide the highest standard of service and guest satisfaction.• Hired, trained and coordinated staff of approximately 150 to ensure a seamless check-in experience.• Created and executed guest comments tracking system to identify areas of strength and areas of opportunity.• Prepared paperwork for billing, Team Member… Show more • Resolved guest concerns, inquiries, and challenges using problem solving and negotiating skills.• Ensured all departmental policies and procedures are followed to provide the highest standard of service and guest satisfaction.• Hired, trained and coordinated staff of approximately 150 to ensure a seamless check-in experience.• Created and executed guest comments tracking system to identify areas of strength and areas of opportunity.• Prepared paperwork for billing, Team Member discipline, and individual development.• Coordinated efforts with Housekeeping, Guest Services, Casino Marketing, Guest Relations and other departments to ensure a seamless guest experience/recovery. Show less

• Planned and managed portage and room drops for groups of 7,000+ attendees, in accordance to the clients wants and needs.• Prepared paperwork for billing, Team Member discipline, and individual development.• Hired, trained, and coordinated staff of 350 Team Members to ensure a seamless guest experience.• Represented Venetian/Palazzo in Pre-Convention meetings and client site visits.• Managed all day-to-day operations in multiple locations across property.

• Scheduled Bellmen and Coordinator teams based on business demand and CPOR.• Monitored and enforced hotel service standards in accordance with Forbes and AAA expectations• Resolved guest concerns, inquiries, and challenges using problem solving and negotiating skills.• Assisted with large group portage arrivals and departures.