Michael Hooker Email & Phone Number

St. Louis, Mo, Us

Raleigh, North Carolina, Us

Raleigh, North Carolina, Us

Town And Country, Missouri, Us

Serve as primary system administrator for the Salesforce, CPQ and Billing with 100+ users. I coordinate the evaluation, scope and completion of new development requests. Complete regular internal system audits and prepare for upgrades. Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities. Assist in training of new users, and grow the Salesforce.com skill set across the organization.

Town And Country, Missouri, Us

Responsible for administrating all systems including Office 365, Azure, Windows Server 2012 r2, Active Directory, VMWare ESXi, Cisco Meraki, VOIP, Antivirus, and Security. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.Monitor security daily to identify any possible intrusions.Conduct daily backup operations, ensuring all required file systems and system data are successfully backed up to onsite, and off site locations. Create, change, and delete user accounts per request.Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.

Town And Country, Missouri, Us

Setup laptop and desktop computers using current versions and guidelines.Support and troubleshooting for all company approved softwareMaintain detailed, up-to-date documentation on software licenses.Document, track and monitor problems to ensure timely resolution.Manage requests via helpdesk applicationInvestigate issues and work with team and vendor technical personnel to resolve issues.Develop and contribute to the ongoing standardization of the client systems.Continually monitor virus systems and activity and provide updates to respond to emerging threats.Follow established policies and proceduresResearch products, pricing information and place orders, then record, and track PC related purchases and inventory.Evaluate, prioritize, and resolve hardware/software issues.Maintain focus on continuous improvement opportunities.Propose process and standards improvements to IT Director and staff.Maintain appropriate software and driver patch levels on workstations.Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Maintain daily performance of computer systems.Install, modify, and repair computer hardware and software.Install computer peripherals for users.

Fairfield, New Jersey, Us

• Utilized JDSU and Nemo Outdoor to conduct drive testing & data collection on LTE and UMTS systems• Perform SSV, Cluster drive and Stationary drives• Worked closely with system performance by looking at key network issues such as Throughput Degradation, and Handoff Failures.• Troubleshooting equipment failure and set up laptop device manager and communication ports.• Performed SXM testing on AT&T LTE networks using SDARS & JDSU test software.• Drive Tests E911 System Call Testing & Verification for Public Safety System.

• Installed, maintained computer systems, and developed database for student records.• Designed logo, letterhead, and various other graphics.• Maintained, and designed website for Church and School.• Worked directly with the Today Tomorrow foundation to generate scholarship opportunities for our students.

Associate’S Degree, Information Technology

Education record