Senior Manager Customer Success
Current
Sep 2024 - Present
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Prashanth Kp Email & Phone Number
Senior Manager customer success
at
insightsoftware
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Manager customer success
Location
India, India, India
Company size
Who is Prashanth Kp? Overview
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Quick answer
Prashanth Kp is listed as Senior Manager customer success at insightsoftware, a company with 572 employees, based in India, India, India. AeroLeads shows a matched LinkedIn profile for Prashanth Kp.
Prashanth Kp previously worked as Manager of Customer Success (Mid Market) at Freshworks and Head of Customer Success (SMB) at Freshworks. Prashanth Kp holds Master Of Business Administration - Mba, It And Marketing, First from Rabindranath Tagore University.
Company email context
Email format at insightsoftware
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insightsoftware
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Profile bio
About Prashanth Kp
Certified Customer Success Leader with 15+ years experience in Managing Global Enterprise Accounts globally with a great passion to serve as a Trusted Advisor by implementing Strategies, Streamlining processes and Leading DigitalTransformation initiatives to drive a World class Customer Experience & Success.
Current workplace
Prashanth Kp's current company
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Insightsoftware
7 roles
Prashanth Kp work experience
A career timeline built from the work history available for this profile.
Manager Of Customer Success (Mid Market)
Oct 2023 - Sep 2024
Head Of Customer Success (Smb)
- Directed 60+ HC across 3 business verticals and was accountable for driving expansion across the business through upsell and crosssell opportunities of Freshworks SaaS Suite of products with Total Contract Value (TCV).
- Responsible for Hiring, Mentoring and growing the Accounts Team from 13 - 60 CSM with ESAT score of 80 and Zero attrition rate.
- Improved customer experience by XNF collaboration with Support, Sales, Business, IT and Engineering that helped… Show more Directed 60+ HC across 3 business verticals and was accountable for driving expansion across.
- Improved customer experience by XNF collaboration with Support, Sales, Business, IT and Engineering that helped integrateMarketplace apps by Onboarding 1.5K customers a month with (ARR) Annual recurring revenue of $1M.
- Grew upsell opportunity of Freshdesk Suite worth $30M and Improved SLA to 98% with First response and 98% Resolution reducingagent time spent, and Increased ROI to 150%.
- Managed Customer Advocacy Program through NPS Surveys and Used Programmatic approach to Grow SaaS product adoption to30% that improved onboarding of customers to 700+/month, Improved CSAT by 98% & elevating pipeline.
Jan 2021 - Sep 2024
Manager, Customer Success
Jun 2008 - Dec 2020
Customer Relationship Management Manager (Pc & Print)
Jan 2011 - Dec 2012
Frontline Engineer (Servers And Storage)
Jun 2008 - Dec 2010
![[24]7.Ai India](https://cimg.aeroleads.com/ln/logos/79/10ec387383ea83e8fc15b44ec9324d97.jpg)
Technical Support Engineer
Jul 2007 - Jun 2008
Team & coworkers
Colleagues at insightsoftware
Other employees you can reach at insightsoftware.com. View company contacts for 572 employees →
AV
Amrutha Varshini Thakkallapally
Colleague at InsightsoftwareHyderabad, Telangana, India, India
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NK
Nicholas Kosik
Colleague at InsightsoftwareAustin, Texas, United States, United States
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AS
Anna Sagan
Colleague at InsightsoftwareGarner, North Carolina, United States, United States
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JH
Jace Hasskew
Colleague at InsightsoftwareAshland, Ohio, United States, United States
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SF
Suzanne Fung
Colleague at InsightsoftwareRichmond Hill, Ontario, Canada, Canada
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ES
Ethan Sharma
Colleague at InsightsoftwareThane, Maharashtra, India, India
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SV
Sweta Verma
Colleague at InsightsoftwareBengaluru, Karnataka, India, India
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KW
Kristy Witkowski
Colleague at InsightsoftwareNorth Brunswick, New Jersey, United States, United States
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IW
Irina Wissmann
Colleague at InsightsoftwareNew York, New York, United States, United States
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KC
Keith Colgate
Colleague at InsightsoftwareFlorence, Arizona, United States, United States
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Amrutha Varshini Thakkallapally
Colleague at InsightsoftwareHyderabad, Telangana, India, India
View →
NK
Nicholas Kosik
Colleague at InsightsoftwareAustin, Texas, United States, United States
View →
AS
Anna Sagan
Colleague at InsightsoftwareGarner, North Carolina, United States, United States
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JH
Jace Hasskew
Colleague at InsightsoftwareAshland, Ohio, United States, United States
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SF
Suzanne Fung
Colleague at InsightsoftwareRichmond Hill, Ontario, Canada, Canada
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ES
Ethan Sharma
Colleague at InsightsoftwareThane, Maharashtra, India, India
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SV
Sweta Verma
Colleague at InsightsoftwareBengaluru, Karnataka, India, India
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KW
Kristy Witkowski
Colleague at InsightsoftwareNorth Brunswick, New Jersey, United States, United States
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IW
Irina Wissmann
Colleague at InsightsoftwareNew York, New York, United States, United States
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KC
Keith Colgate
Colleague at InsightsoftwareFlorence, Arizona, United States, United States
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2 education records
Prashanth Kp education
Master Of Business Administration - Mba, It And Marketing, First
Biotechnology
FAQ
Frequently asked questions about Prashanth Kp
Quick answers generated from the profile data available on this page.
What company does Prashanth Kp work for?
Prashanth Kp works for insightsoftware.
What is Prashanth Kp's role at insightsoftware?
Prashanth Kp is listed as Senior Manager customer success at insightsoftware.
Where is Prashanth Kp based?
Prashanth Kp is based in India, India, India while working with insightsoftware.
What companies has Prashanth Kp worked for?
Prashanth Kp has worked for Insightsoftware, Freshworks, Hp, and [24]7.Ai India.
Who are Prashanth Kp's colleagues at insightsoftware?
Prashanth Kp's colleagues at insightsoftware include Amrutha Varshini Thakkallapally, Nicholas Kosik, Anna Sagan, Jace Hasskew, and Suzanne Fung.
How can I contact Prashanth Kp?
You can use AeroLeads to view verified contact signals for Prashanth Kp at insightsoftware, including work email, phone, and LinkedIn data when available.
What schools did Prashanth Kp attend?
Prashanth Kp holds Master Of Business Administration - Mba, It And Marketing, First from Rabindranath Tagore University.
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