Michael Hopper Email & Phone Number

Folkestone, Gb

Kent

London, South East

- motivate and lead retail teams to deliver outstanding customer service. - driving sales, controlling costs, minimising loss and working towards hitting company targets. - coaching and training store staff to ensure that they have the necessary knowledge to provide great customer service and deliver an expceptional customer experience

Key Achievements - Consistently achieved and exceeded stretching kitchen, bathroom and furniture targets and also met challenging financial service targets - Spearheaded a change in the sales culture with the implementation of a five step sales process Responsibilities - Played a pivotal role in ensuring the smooth day to day management of the successful £2 million showroom business- Managed all front end operations to improve the customer experience through exceptional service delivery

Key Achievements - Instigated a new service proposition within the store to deliver a differentiated level of service, an initiative subsequently adopted by other branches in the company - Substantially improved the warehouse process resulting in optimum availability for the customer Responsibilities - Directed the Store Operations Team during the opening of the company’s new flagship store with responsibility for recruiting and training 50 new staff whilst also realigning and retraining existing colleagues- Meticulously planned, organised and delegated the daily workload utilising the task management system and replenishment productivity reports - Coordinated all Director / Non Exec and media visits to the store in the first six months after opening in recognition of delivering exceptional standards across the shop floor and warehouse

Key Achievements - Achieved formal recognition for consistently delivering the highest standards of service in the store - Led the implementation of more efficient store replenishment procedures to maximise availability for customers and increase sales - Successfully built high performing, customer focused teams through effective coaching and mentoringResponsibilities - Managed the central sales floor and the garden centre with the primary focus on creating an outstanding shopping experience for customers

Key Achievements - Leveraged outstanding leadership capabilities to effectively coach and develop other members of staff - Spearheaded the implementation of various different initiatives resulting in improved departmental performance and profitabilityResponsibilities - Responsible for ensuring the effective and efficient management of the DIY section, provided exceptional service and maintained high standards across the department

- Worked in close conjunction with other members of the team to ensure that a high standard of customer service was provided at all times - Utilised exceptional organisational skills when distributing products from the warehouse onto the shop floor, implemented promotions and effective visual merchandising to increase sales