Working within the UK operations department, leading an area responsible for cost validation and improvement of Energy Retail budget areas.

I am currently working within Scottish Power Energy Retail in the role of Industry Change and Compliance Manager. My current role involves the senior operational management of an operational area responsible for being reactive and proactive in the management of initiatives associated with industry change for Gas and Electricity. I work with key stakeholders internally and externally as well as industry bodies to manage and deliver strategic change initiatives for Scottish Power

Working in the Role of Business Improvement Manager for the Operations Energy Settlements department. Role involved the senior operational management of two operational areas, spanning over two separate locations. Responsible for delivering and implementing departmental efficiency strategy, project management and enhanced business improvement solutions to assist in the achievement of departmental objectives.

Working within Scottish Power Energy Retail in the role of Energy Metering Volume Alignment Manager. My current role involves the operational management of two teams of analysts, over two separate locations, responsible for the validation of metering rental and transactional job invoicing for over 5.3 million customers. I am delivering financial benefit and recoveries within the department by implementing business improvement solutions for enhanced invoice validation and driving process… Show more Working within Scottish Power Energy Retail in the role of Energy Metering Volume Alignment Manager. My current role involves the operational management of two teams of analysts, over two separate locations, responsible for the validation of metering rental and transactional job invoicing for over 5.3 million customers. I am delivering financial benefit and recoveries within the department by implementing business improvement solutions for enhanced invoice validation and driving process efficiency through the metering operation, whilst working with key internal contacts and external stakeholders, to build commercial framework arrangements which are more flexible and bring additional revenue to the operation. Show less

Responsibilities: Managing a Team of 6 Analysts; Administration of Ciboodle Application for Industrial & Commercial Workflow; Business Improvement Solutions; Project Management; Reporting Solutions; Analysis of I&C Systems & Processes; Solution Implementation ; Change Management and Customer/Supplier Management.

Responsibilities: Process Management Workstream lead; Designing end-end system processes; Change Control Management; Analysis, Communication, Workshop Facilitation, Presentations; Registrations Testing Workstream Lead; Trainer and Implementation resource for Change Management.