Michael Howard Email and Phone Number
Michael Howard work email
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Michael Howard personal email
Mr. Peacock or Michael Howard is a highly experienced insurance portfolio manager with over 20 years in the industry. I am passionate about helping my clients find the right life insurance solutions to meet their unique needs and goals. I take a personalized approached to identifying the needs of my customers and tailoring solutions to address those specific needs. I have knowledge and expertise in auto, homeowners, and business insurance, with a specific focus and passion for the life insurance industry.
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Managing Principal AdvisorPeacock Morison Insurance ServicesCleveland, Oh, Us
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Insurance Portfolio Manager/OwnerPeacock Morison Insurance Services Jun 2023 - PresentCleveland, Ohio, United States
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Sales ManagerThe General® Dec 2018 - PresentNashville, Tennessee, United States- Responsible for leading Sales department, focused on selling insurance products and services- Coach, develop and performance manage team of exempt supervisors- Review and monitor agent performance to ensure compliance with state and company regulations- Collaborate with various department leaders to improve standard operating procedures- Collaborate with training in assisting development and improvement of onboarding, new hire and continuing education programs- Review data to identify areas of strength and opportunities for coaching and development- Responsible for calibration of audit results for consistency
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Associate Quality Assurance ManagerCvs Health Feb 2016 - Aug 2018Solon, Ohio, United States- Responsible for leading a team of Quality Assurance Consultants who reviewed prior authorization transactions for compliance assessment- Provided risk assessment reporting to Operations business partners- Collaborated with various levels of leadership to provide insight into overall health of Medicaid program- Monitored case volume to ensure significant case samples were observed- Responsible for making recommendations that improved overall performance based on data and tracking results- Responsible for performance management of direct reports- Effectively communicate with multiple levels of leadership -
Supervisor, Med D EnrollmentCvs Health Sep 2013 - Nov 2015Solon, Oh- Responsible for leading a team of 8-15 Medicare Part D Enrollment Coordinators who process various enrollment related transactions within a work queue environment- Collaborates effectively with other Medicare Part D departments to resolve critical enrollment issues- Monitors and evaluates departmental procedures and guidelines- Monitors production and quality to ensure standards are consistently met- Manage inventory and volume for coordinators- Assist with development of training curriculum- Responsible for performance management of direct reports- Effectively communicate with multiple levels of leadership
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Customer Care/Sales SupervisorTime Warner Cable Jan 2011 - Sep 2013Garfield Heights, Oh- Responsible for leading the daily performance of 12-17 Customer Care and Sales Agents- Monitored daily team performance, with focus on obtaining key performance indicators- Provided daily coaching for improvement- Utilized as a technical expert to resolve complex issues- Effective communication with different levels of leadership and departments to ensure customer satisfaction- Handled difficult customer interactions to ensure satisfaction and retention- Responsible for performance management of direct reports -
Global Marketing RepresentativeRockwell Automation Apr 2010 - Jan 2011Mayfield Village, Oh- Assisted distributors with account management- Negotiated contracts and recommended appropriate levels of service to fit business needs of clients- Proactively identified and resolved issues with business accounts to ensure retention -
Collections SupervisorAsset Acceptance Aug 2009 - Apr 2010Brooklyn Heights, Oh- Responsible for leading the daily performance of 10-15 Account Representatives- Monitored collection calls to ensure FDCPA compliance- Responsible for the training and development of direct reports- Motivated staff for high morale while maintaining a professional atmosphere- Negotiated settlement opportunities to resolve past due balances and ensure company profitability- Responsible for performance management of direct reports -
Call Center SupervisorProgressive Insurance Jul 2000 - Jul 2009Mayfield Village, Oh- Responsible for leading the daily performance of 10-15 Call Center Representatives- Monitored and reviewed calls for quality and accuracy- Monitored staff availability to ensure service levels remained in compliance- Responsible for training and development of direct reports- Analyzed and resolved complaints and complex issues to ensure customer satisfaction and retention- Responsible for performance management of direct reports
Michael Howard Skills
Michael Howard Education Details
Frequently Asked Questions about Michael Howard
What company does Michael Howard work for?
Michael Howard works for Peacock Morison Insurance Services
What is Michael Howard's role at the current company?
Michael Howard's current role is Managing Principal Advisor.
What is Michael Howard's email address?
Michael Howard's email address is mi****@****lth.com
What schools did Michael Howard attend?
Michael Howard attended David N. Myers University, Cleveland State University.
What skills is Michael Howard known for?
Michael Howard has skills like Microsoft Office, Leadership, Customer Service, Management, Pharmaceutical Industry, Microsoft Excel, Healthcare, Sales, Strategic Planning, Microsoft Word, Powerpoint, Training.
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Michael Howard
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Michael Howard
Birmingham, Al
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