- Manage the daily operations activities; ensure timeliness and accuracy in the below areas,o Customer Onboarding & Servicingo Customer Service Centreo Payment & Loan Operations- Implement the bank business operations plan for new products & services- Monitor risks in operations and escalate incidents where appropriate- Lead the teams to ensure all operations are in full compliance with both internal and external regulatory and compliance requirements- Liaise with internal departments and external parties to ensure effective coordination, control and governance on daily operations- Review and streamline the daily operational procedures and workflows of payment operations to attain quality service enhancement, efficiency improvement and automation

- Support setting up virtual bank by managing team in providing Digital Payment Services for Retail and Corporate customers- Manage Treasury Settlement Operations- Manage projects in Digitalisation, Core Banking system, Mobile APP application setup and enhancement- Work closely with Mainland technology vendors and Test teams in System Design and UAT- Work closely with various departments e.g. Business, Compliance, Risk and 3rd parties like Clearing House, Card Associations

- Manage teams in providing Card Merchant Services including Merchants Settlement, Payment Monitoring and Reconciliation- Manage projects in Digitalisation, Core System Enhancement and Operations Automation- Work closely with 3rd Parties including Card Associations- Work closely with Technology Vendors for Digitisation

- Support in Core Banking System Project Life Cycles- Focus on Current and Savings Account, Cheque and Electronic Clearing- Design System Flows and Interfaces with e-Channels like Internet Banking, etc.- Analyse the Business & Operations' Needs and Design Processes with Digital Solutions- Assist in Transactional General Ledger Accounting and Reconciliation- Lead Change Management to Evaluate Risks and Develop new Procedures and Controls- Evaluate User Requirements and Functional Specifications to identify Gaps between Current State and Future State- Manage User Acceptance Testing Team- Produce High-quality Verbal and Written Consulting Deliverables (including Proposal, Management Presentations, Consulting Reports) to effectively communicate Project Findings

- Assist in Core Banking System Project Implementation- Focus on Current and Savings Account, Cheque and Electronic Clearing- Engage in Customer Profile Database System Design and Testing- Analyze Business and System User Requirements- Support User Acceptance Testing- Work closely with I.T. vendors for System Design and Digitalisation- Support Innovation Projects to re-engineer Processes- Oversee End-to-end Operations of Systems

- Job rotations in Consumer Banking Operations - Oversee End-to-end Operations of Mortgage, Credit Card and Investment Fund- Assist in Process Improvement Workshops and Management Reporting- Assist in Organizing Bank-wide Events and Internal Communications Design

- Assist in Information System and User Support Team on System Upgrade. - Oversee End-to-end Operations of the system- Assist in Housekeeping of Servers, Workstations and other Storage Peripheral. - Assist in I.T. Merchandising